Desktop & Virtualization Engineer

Permanent contract|Hong Kong|Information Technology

Desktop & Virtualization Engineer

Hong Kong, Hong Kong Permanent contract Information Technology


Main Responsibilities:

  • Support production platforms across all products under the department’s responsibility (include Support, Weekend operation)

                                     o     Desktop engineering
                                     o     OS imaging service (desktop master)
                                     o     SCCM
                                     o     Symantec Endpoint Protection
                                     o     Printing service
                                     o     Identity management
                                     o     Scripting

  • Operational tasks such as upgrades and maintenance for desktop services in Asiapac
  • Manage/Support projects and new initiatives desktop & ecosystem services in Asiapac
  • Design, test and implement news solutions for product under its direct responsibility
  • Work in close relationship with other IT teams to ensure client requirement and expectation are mutually agreed
  • Continuous improvement of the products under its direct responsibility (efficiency, new features, self-service etc.)
  • Monitor all technical platforms, for quality and continual service provisioning, including tracking and alerting 
  • Create and maintain technical documentations as well as provide regular training to desktop support teams
  • As a member of team within an Agile framework, it is expected from the candidate to have a strong willingness to learn about new technologies, new way of working and share his own experience/knowledge as required by the team to deliver the product. In a self-managed environment

Profile required

Academic background and Certifications, Experience

  • College degree such as Computer Science or Computer Engineering
  • At least 5 years of experience within IT Operations, infrastructure services support on below main technologies and expertise on below:
  • At least 5 years of experience on windows desktop technologies
  • Experience with an Agile framework employing SCRUM methodology would be a plus

Operation Skills

  • Desktop engineering

                   o    Windows server/client basic support (TCP/IP, HTTP)
                   o    Desktop operating system imaging and automate deployments with Windows Deployment Services (WDS) is an advantage
                   o    Windows related technologies (DNS, DHCP, DFS, NTFS)
                   o    Scripting skills such as DOS, VBS, PowerShell

  • Able to demonstrate technical troubleshooting and problem-solving skills.
  • Strong written and oral communication skills a must; can present formally or informally
  • Not afraid to raise issues and drive change to remove impediments from the teams
  • Has a passion to share knowledge amongst the community. 
  • Ability to work in a multicultural environment 
  • Strong interpersonal skills - ability to communicate well in a team environment.

Optional but will be a plus:  

  • Knowledge of SCCM client/server administration and software packaging
  • Knowledge of printing service
  • Symantec Endpoint Protection
  • Web server technology (IIS) and SQL queries
  • ITIL foundation knowledge

Behavioral Skills

  • Client - Client focus: I nurture a long-term relationship with the clients/internal partners
  • Team Spirit - Open mindset/Respect: I listen and share my views and my expertise in an open mode
  • Innovation - Technology: I include technological breakthroughs in the strategies implemented
  • Responsibility - Empowerment and Accountability: I give resources and autonomy to make decisions

Business insight

Company Description
Societe Generale is one of the leading European financial services groups. Founded in 1864, we have been playing a vital role in the economy for over 150 years. With more than 148,000 employees based in 76 countries worldwide, we accompany 32 million clients throughout the world on a daily basis. Based on a diversified universal banking model, the Group combines financial strength with a strategy of sustainable growth.

Our expertise in the Asia Pacific region ranges from Corporate & Investment Banking (Advisory, Financing and Global Markets) to Asset Management, Securities Services, Trade Finance and Cash Management Services. Leveraging on our formidable global footprint, we serve corporates, financial institutions and the public sector. With our regional headquarters in Hong Kong, we operate in 11 countries across Asia Pacific, employing over 6,600 employees. You can find us in Beijing, Seoul, Tokyo, Singapore, Mumbai, Sydney and other locations in the region.

At Societe Generale we have developed – and continue to develop – advanced programs to support your career development. A diverse and comprehensive Learning & Development program, a Junior program for graduates and a Remuneration policy that stimulates your growth are just a few examples that illustrate how we help you to fulfill yourself personally and professionally, and how we develop your ability to adapt to ever-changing environments and transform challenges into opportunities.

Department Description

Welcome to the IT Infrastructure department, Global Technical Services (GTS).

IT infrastructure is one of the major stakes for the bank and is at the heart of Société Générale group's strategy.

Today, the Digital Transformation raises important challenges around IT Architecture, Infrastructure and Security. Many of these challenges are opportunities to imagine new experiences for our clients and new way to deliver IT services.

Within the Resources and Innovation division, GTS department plays a key role in the Digital Transformation. With more than 3500 GTS staff located across the world, GTS develops innovative projects while delivering operational excellence for infrastructure services to 148,000 employees and 32 million external clients.

GTS staff motivation comes from the new technologies they deliver to enhance agility of the various business lines (Cloud, Big Data, Continuous Delivery)

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 21000C4X
Entity: Societe Generale Hong Kong Branch
Starting date: 2021/07/01
Publication date: 2021/04/14