Director – Team Leader, Private Banking

 London - Great Britain       Permanent contract        Other job functions


Description of the Business Line or Department

Our commercial strategy focuses on three main areas:

  • Ensure growth through our key client segments: KCS (Key Client Segment), Core Segment, International and Piccadilly teams;

  • Tighten our global sales management, notably by combining our indicators by entity and by private banker (AuM, NNMA, NBI, Credit, GOI, ROA);

  • Anchor our risk culture, conduct, Customer Excellence and the Group values described in the Leadership Model in our sales force on a daily basis

Summary of the key purposes of the role                      

  • Successful management and development of the Bank’s activities in a defined market segment. The Team Head is responsible for both their individual and team’s commercial and performance targets. They are expected, through mentoring and coaching, to enhance the skills and quality of the work of their team whilst embedding compliance and risk awareness.

  • Monitor Key Performance Indicators (including: revenue targets, assets under management, pitch/proposals and service development from client feedback) using a combination of management information, specific client reviews, regular review meetings (including daily huddles) at a team and individual level. Action plans will need to be established and agreed for the team and with each individual member, such as improving product sales/penetration, maximising revenue by respecting the Group tariff, managing low profitability clients, control of tariff discounting, and developing clients with potential.

  • Act as a liaison to other functions, particularly Investment Management, Advisory, Wealth Planning, Credit, Market Solutions, Middle Office, Compliance and Risk ensuring that the product offer and support provided allows the Private Bankers to meet the client’s objectives and to treat them fairly.

  • Direct management and development of team members will be a requirement, therefore, requires technical proficiency and management skills. This is in order to effectively supervise and monitor the work of the team while motivating team members to meet objectives and to support their career progression through active coaching, mentoring and appropriate training. 

  • Embrace and utilise the Customer Excellence tools to achieve dedicated client time, service quality and enhanced team motivation.

Summary of responsibilities 

Commercial leadership

  • Define, develop and implement the commercial plan and the strategy of the Bank’s activities meeting agreed Key Performance Indicators and targets.

  • Target number of client relationships 200-300 per CRM on the team. Minimum client AUM/LUM £250K for legacy clients, with minimum revenue of £2.5K. Minimum client AUM/LUM for new clients £500,000, with minimum revenue £5K.

  • Ensure the private bankers on the team are proactively managing clients to achieve their individual targets including their commercial objectives and defending their book.

  • Manage the client book of the team and own book to continuously seek out and pursue new opportunities (private client prospect co-ordination, client on boarding, action planning and client retention). 

  • Conduct regular reviews with private banking team to establish areas for improvement and recommend strategies to meet both client and Bank objectives.

  • Ensure 100% completion rate of KYC memos for own clients and team as a whole.  Conduct sample reviews to assess quality.

  • Work closely with the business development team to maximise client opportunities through analysis of management information.

  • Able to articulate difficult messages and decisions through effective communication and verbal reasoning.

Team leadership & performance management

  • Motivate and lead for success, establishing priorities for the team’s activities.

  • Manage time effectively achieving balance between dedicated client focus (estimated at 20-25%) and leading/managing team.

  • Ensure that a balanced team is maintained through the recruitment process and the development of individual team members. Liaise with other Team leaders to identify skills and inputs required via team leader events/forums.

  • Embed customer excellence in the team ensuring adherence to the golden standards, achieving KPIs and conducting daily huddles.

  • Undertake timely and accurate sales reporting to provide weekly visibility of pipeline (RADAR) ensuring self and team accurately record data relating to commercial activities.

  • Regularly monitor and review team’s pipeline to ensure follow up actions have been undertaken.

  • Create and monitor a skills development action plan for the team and its members in conjunction with HR (monitoring, sharing experiences, coaching, mentoring).

  • Ensure appropriate team resources and competence is in place. Hire and develop the right talent to further expand the team’s ability to pro-actively service Clients.

  • As defined in the KH Hambros Training and Competence Scheme, act as observer at Client meetings to ensure technical and regulatory competence achieved.

  • Complete the evaluation process for all team members ensuring progression plans are well documented with SMART objectives. Monitor, on a periodic basis, through regular performance discussions and feedback.

  •  Build trust, inspire and engage key stakeholders through effective communication.

  • Duties with a business assurance focus including; complaint handling, FCRM (AML duties), call monitoring, account closures, suitability and credit reviews.


  • Operate in a constructive manner with others (within the team, with the management, with other commercial teams, within SG)

  • Work with other across the business in streamlining the processes and procedures that relate to Piccadilly client segment.

  • Develop and maintain collaborative relationships with commercial functions, particularly Investment Management, Advisory, Wealth Planning, Credit and Market Solutions ensuring that the product offer and support provided allows self and team to meet client’s objectives.

  • Provide support functions with ideas and feedback to improve efficiencies and client service standards.

  • Drives and coordinates action with all support functions, notably risk & compliance

  • Maintain an appropriate balance between global standards and local rules and practices.


  • To set an example and demonstrate leadership in respect of risk awareness, conduct, behavioural and compliance culture matters; ensure the embedding of a positive culture of compliance within the team, with internal stakeholders, as well as to clients and markets. To lead to the right outcomes in all material respects.

  •  Ensure team members apply all regulatory standards including Treating Customer Fairly, Know your Client and Suitability.

  • Maintain the highest standards of risk and compliance, ensuring all policies are observed across the team.

  • Champion the Bank’s risk culture applying the rules to daily tasks whilst ensuring the team adopts the same approach.

  • Undertake live observations as part of the T&C requirements and ensure SPS/CPD rules are adhered to for self and team.

  • Ensure team members complete all internal mandatory regulatory training

    Continuous Improvement & Change Management:

  • Resolve problems independently, escalating only when necessary.

  • Identify and promote the generation of ideas to improve processes and client satisfaction. Supervise the implementation of these improvements

  • Actively drive change, defining the concrete steps to implementation.

  • Communicates positively about the reasons for change and ensure others understand what the changes mean for their everyday work

    Authorisation Responsibilities:

  • ‘A’ signatory – money transmission and securities transactions.

  • The role holder commits to fully respecting SG Policies and Procedures defined locally, at PRIV and at Group Level, in order to control operational risks.

  • Respect of local SG procedure and regulation.

  • Application of SG Code of Conduct.

  • Application of IMMUNE and FORCE rules.

  • Application of Customer Excellence tools.

  • Maintain awareness of operational risks exposure in their daily activities and seek advice from their Management and local Operational Risk Manager to prevent issues.

Business development

  • Implementation of the strategy delegated from the SMF for Private Banking

  • Project work where relevant

  • Implementation of regulatory changes

  • Joint ventures

  • Development of business line (revenue growth, client base development)

    Operational Risk & Regulatory Responsibilities

  • Responsibility for managing, controlling, preparing and escalating risk within their scope.

  • Monitoring of operational risks and review of effectiveness of prevention measures.

  • Ensure compliance with policies, procedures within the business line.

  • Ensure timely intervention when breaches occur and analysis of root causes to avoid repeated issues.

  • Ensure that you take reasonable steps to be fully aware of, understand and comply with all regulatory requirements from all regulatory bodies that are applicable to your business.

  • Improving Conduct Risk framework and ensuring that actions deriving from conduct risk management information are taken forward

  • Perform all duties in accordance with the principles outlined in the SG Code of Conduct, as well as the policies and procedures relevant to your responsibilities, to ensure that you adhere to a culture that treats clients fairly and focuses on the long term sustainability of client relationships.

    Organisation and governance

  • Attend management meetings

  • Detail of participation into the sub line governance including committees and roles.

  • Link with Global organisation/governance

  • Systems and controls

  • Responsibility for means and resources required to perform your role

  • Details of responsibilities for follow up of Audit, Inspection points.

    Human Resource Management

  • Handling of sensitive issues

  • Responsible for liaising with HR in relation to compensation, promotions and staff consultation during right-sizing of the organisation

  • Ensuring all teams are appropriately managed and adequately supervised and controlled.

  • Contribution to proposals on the distribution of the bonus and salary pool.

  • Managing business line staff (recruitment training, career management, compensation) in coordination with regional partners.

  • Development of staff (i.e. having a growth plan, filling in products gaps, upgrading as necessary)

  • Ensuring job descriptions exist, individual appraisals are carried out and objectives are in place

  • Ensuring appropriate resources are adequately utilised

    Cooperation with other departments

  • Details of relations with support & control functions, through which forums for what purpose.

    Other expectations

  • Embody Code of Conduct and behavioural competency

Delegated responsibilities

  • Day to day management of Private Client relationship management and financial advice within the defined business proposition

Level of autonomy and authority

  • Job holder can authorise and make private client financial decisions within the business proposition

  • Team performance management strategies and day to day management in line with HR advice and guidance

Profile Required


  • Knowledge of legal regulatory and industry requirements

  • Knowledge of business processes, standards, policies and procedures.

  • Assessed as competent under KH T&C regime

  • Knowledge of Products and Services.

  • Demonstrate competence to cover FCA dealing requirements.

  • Analytical Thinking

  • Business Development

  • Client Focus

  • Communication – oral and written

  • Planning, Organising, and Influencing

  • Strategic & Commercial Awareness

  • Team leadership and management

  • Results orientation

  • People Development

  • Change Leadership

  • Cooperation

  • Coaching and mentoring skills

  • Empathy and diplomacy

  • All management competencies as defined by the SG Group Leadership Model

Work Experience

  • Ability to demonstrate previous strong track record of the management of private banker


The individual must be qualified to the minimum of Level 4 but preferably Level 6. Any one or more of the following qualifications is required:

  • CISI Diploma including Private Client Investment Advice & Management (PCIAM)

  • Investment Advice Certificate (IAC)

  • Chartered Financial Analyst (CFA)

  • Investment Management Certificate (IMC)

  • Investment Advice Diploma (IAD)

  • Financial Planning Certificate (FPC)

  • Advanced Financial Planning Certificate (AFPC)

  • Diploma in Regulated Financial Planning

  • CeMAP

Why Join Us

If you feel you have the required experience and qualifications, then please apply to the SG Resourcing Team, and we will manage your application. At Societe Generale, we believe our people are our strength and are core to the success of our business. As such, we search for, recruit and appoint the best available person on the basis of aptitude and ability, regardless of sex, marital or civil partnership status, race, colour, nationality, ethnic or national origins, pregnancy, disability, age, sexual orientation, religion, belief or gender reassignment.

Business Insight

People join for the impact they can have on us. They stay for the impact we have on them. A flatter structure offers visibility and exposure beyond that of our competitors, so you know our names, and we know yours. It's personable, human, and inspires success through passion. By encouraging open mindedness and a willingness to share ideas, we have adapted to market changes and thrived through innovation. Bringing words like “hard work” and “dedication” together with “community” and “respect” has enabled us to work collaboratively and build our future together. We call this Team Spirit and it's what makes us different. It's what makes you different.

All our positions are open to people with disabilities

Job code: 19000T2J
Business unit: Kleinwort Hambros
Starting date: 25/11/2019
Date of publication: 25/10/2019
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Director – Team Leader, Private Banking

Permanent contract   |   London - Great Britain   |   Other job functions