E-Banking Client Solutions Specialist (Associate)

Permanent contract|New York|Banking operations processing

E-Banking Client Solutions Specialist (Associate)

  • New York, United States
  • Permanent contract
  • Banking operations processing


Base Salary Range: $78,000 - $140,000 
Base salary range does not include overtime pay, bonus and/or other benefits, where applicable. Actual base salary offer will vary based on skills and experience.

Assist the Global Transaction & Payment Services (GTPS) Sales team with the on-boarding on new/existing client relationships, including but not limited to:

  • Act as a dedicated IS with the client, sales/ FO team, Product Management, GLBA bankers, credit, risk and other business partners within Societe Generale 
  • Creates and maintains support documentation along with a bespoke project plan to ensure implementation of a new deal occurs in line with time, budget and quality expectations
  • Manages and develops the implementation functions and on-boarding responsibilities in line with the Local and/or Regional implementation standards
  • Creates and maintains required documentation/manuals to work towards standardizing implementation processes.
  • Seeks ongoing improvements to the complex implementation processes especially cross border deals
  • Ensure Credit/Risk recommendations, Compliance, KYC Procedures and other GTPS Procedures Guidelines / Manuals are implemented and adhered to
  • Supports Sales and RMs (when required) during the bidding process
  • Develop a close relationship with customer throughout the pre, mid and post implementation stages
  • Coordinate and impulse the tasks from the different stakeholders to ensure a smooth progression of the implementation project.
  • Work with client and SG product partners in obtaining all necessary support documentation and ensure pricing is in line with standards
  • Support the electronic banking product as necessary, including the initial setup of the contract and creation of new administrators, in line with what has been agreed with the client
  • Some travel and client visits with GTPS Sales and/or GLBA bankers when appropriate 
  • Other responsibilities can be assigned 

Profile required

  • Bachelor’s Degree in Finance, Banking or relevant field (MS/MBA a plus)
  • Technical skills to help clients on SWIFT, SFTP/host to host solutions, eBanking solutions. Not required but would help when working with the international implementation teams in Paris on SwiftNet offers, etc
  • Six Sigma – Project Management Professional (PMP) accreditation (not required but a plus)
  • A Member of the Association for Financial Professionals (AFP) - Certified Treasury Professional Designation (not required but a plus)
  • Strong Transaction Banking background with at least 4 years of project management and client service experience with large companies (>$1bn sales) – able to navigate through a complex global organization and deal with senior management  
  • Proven ability to build and develop relationships with clients – a strong internal network will be critical to success
  • Highly self-motivated to work independently and proactive approach with clients and on broad based teams that cross Lines of Business 
  • Broad financial services product knowledge across US and International cash management, Trade Products (including Commercial and Standby LC's), Operations/ Funds Control and FX
  • Excellent verbal, presentation, written communication skills
  • Able to work well under pressure and handling complex situations and ‘think out of the box’ 
  • Superb attention to detail and time management skills
  • Comfortable working in an environment that is evolving and subject to change
  • Understanding of Compliance and KYC processes
  • Strong Microsoft office. Project Management skills including Excel and PowerPoint

Business insight

At Societe Generale, we live by our 4 core values of commitment, responsibility, team spirit and innovation. We are engaged and demonstrate consideration for others. We act ethically and with courage. We focus our talent and energy on collective success. We experiment and propose new ideas. This way, we maximize our ability to serve client needs and anticipate market changes. Societe Generale is committed to strengthening bonds with colleagues, communities, and the world in which we live, because relationships are at the heart of how we operate.

Our Diversity & Inclusion Mission: Recruit, develop, advance, and retain a diverse workforce that is united in our efforts to enhance our competitive position and deliver innovative solutions to our clients.

Our Diversity & Inclusion Vision: 
•     Engaged workforce that is demographically diverse in a way that reflects the communities in which we operate
•     Inclusive culture and workplace that recognizes employees' unique needs and utilizes their diverse talents 
•     Engage our community and marketplace, and position the organization to meet the needs of all its clients

For more information about our D&I initiatives, please visit this link (https://americas.societegenerale.com/en/societe-generale-about/diversity-and-inclusion/)

Societe Generale offers a hybrid work arrangement that offers employees the flexibility to work remotely, as well as on-site, in order to promote interaction and collaboration with colleagues while adhering to all SG standard protocols.  Hybrid work arrangements vary based on business area.  The applicable Business lines will determine and communicate the work arrangements that best meet their business needs.

Societe Generale is an equal opportunity employer, and we are proud to make diversity a strength for our company. We are committed to recognizing and promoting the talents and achievements of our employees and staff, regardless of race, religion, color, national origin, sex, disability, age, gender, sexual orientation, and any other characteristic or status protected under applicable law.

Reference: 22000YV6
Entity: SG CIB
Starting date: immediate
Publication date: 2023/05/02