Equipment Finance Customer Service Specialist

 Jersey City, United States       Permanent contract        Banking Operations


Responsibilities of the Customer Service Specialist will be to ensure all internal and external customer questions are addressed with a reasonable turnaround time. They will assist the team and have an active role in various key processes (cash application, introductory calls to customers, invoicing, pass through management, end of term deal reviews). They will process transactions occurring over the life of the contracts (payoff, sale to a third party, terminations etc.)

Additionally, the Customer Service Specialist also helps perform controls to ensure that the data feeding into SGEF’s GL (accounting) is accurate and interact with auditors as necessary.

The Back Office team uses the Leasework/IFS system to book its transactions and manage its portfolio.

The Customer Service Specialist will report to into the Customer Service Manager and work in close cooperation with the Collections team.

More specific responsibilities are included in the details below:  

Customer service:

  • Customer Service - Answer internal & external inquiries in an accurately and timely manor
  • Cash Application - Post cash daily, process refunds, cash re-applications, maintain the suspense account, set up ACHs, process syndication/pledge payments, provide cash back up to syndication/pledge partners, review lockbox, reconcile the daily cash processes.
  • First Time Call - Introduce SGEF to clients as the Assignee, facilitate the understanding of the billing requirements (Net Terms / PO), of our first payment process in a timely manner
  • Manual Invoicing - Generate manual invoices when required & submit portal invoices
  • Payoffs - Calculate, validate and process payoffs accordingly to the contract
  • Portfolio Management - Review accounts at expiration and terminate or escalate to Asset Management if needed. Review over payments & apply accordingly
  • Tax - Review and resolve matters related to P. Tax and Sales Tax
  • Permanent Supervision, RCSA & Customer Complaint Log management

Bookings and operations: 

  • Booking Checklist Verification
  • Rebooks, Renewals, Restructures, Inventory
  • Process syndication/pledges and update the calendar. Control payments & submit the payment request to Customer Service
  • Implement new features in LeaseWork in order to improve productivity
  • Run controls for Finance on clearing & suspense accounts
  • Run the termination report for the Finance team; produce operational risks KPI
  • Audit point of contact

Profile Required

Technical Skills Desired: 

  • Understanding of leasing products
  • Knowledge in lease/loan accounting
  • Lease/loan documentation & credit approval understanding
  • Knowledge of LeaseWorks system a major plus and/or experience with using another similar equipment leasing operations system
  • Ability to use systems/ IT skills
  • Proficiency in Excel and other Office software; LeaseWorks; Salesforce; T-Value; HP Calculator; CashPro

Experience Desired: 

  • 5+ years in commercial lending (Vendor Finance) with experience in Customer Service
  • Ability to communicate (written and oral) effectively and professionally to internal and external customers
  • Ability to work independently in a fast paced environment with attention to details and precision
  • Excellent interpersonal & organizational skills
  • Previous portfolio management and reporting experience

Educational Requirements: 

  • Bachelors Degree in Finance or Accounting highly preferred

Language Proficiency (Other than English):

  • Fluency in Spanish is a plus.

Business Insight

SG Equipment Finance(SGEF) is part of the international banking group Société Générale, one of the top ten banks in the world. SG Equipment Finance has enjoyed the number one position for equipment and vendor finance in Europe since 2002. SG Equipment Finance was established in the United States almost nine years ago and is rapidly growing into a top provider of equipment financing. The Group focuses on multinational and local vendors looking for a financing partner with an international outlook and independent equipment lessors looking for reliable funding partners. 

The Equipment Finance Back Office group is responsible for all post-booking operations, including:

  • Customer Service and Sales support
  • Invoicing
  • Cash posting
  • Collection
  • Equipment Tax management
  • Portfolio monitoring
  • Syndication process

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Job code: 20000EOH
Business unit: SG Equipment Finance
Starting date: 03/08/2020
Date of publication: 29/06/2020
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Equipment Finance Customer Service Specialist

Permanent contract   |   Jersey City   |   Banking Operations