Responsibilities of the Customer Service Specialist will be to ensure all internal and external customer questions are addressed with a reasonable turnaround time. They will assist the team and have an active role in various key processes (cash application, introductory calls to customers, invoicing, pass through management, end of term deal reviews). They will process transactions occurring over the life of the contracts (payoff, sale to a third party, terminations etc.)
Additionally, the Customer Service Specialist also helps perform controls to ensure that the data feeding into SGEF’s GL (accounting) is accurate and interact with auditors as necessary.
The Back Office team uses the Leasework/IFS system to book its transactions and manage its portfolio.
The Customer Service Specialist will report to into the Customer Service Manager and work in close cooperation with the Collections team.
More specific responsibilities are included in the details below:
Bookings and operations:
We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.