FIC Rates Support

Permanent contract|London|Others

FIC Rates Support

London, United Kingdom Permanent contract Others


Description of the Business Line or Department

The aim of our Service Unit (GBSU) is to deliver day-to-day services to GBIS Business Units and their clients to accelerate the transformation. IT teams are aligned to the mandate of the Business and Support unit groups within GBSU.

IT works to ensure that it delivers the services the businesses need to compete and to serve SG’s clients. The objective is to deliver production services in a well-controlled and cost-effective way, and to deliver competitive application systems and infrastructure that allow GBIS to grow its business in existing and new markets, launch new products and take advantage of new opportunities when they arise.

The mission of GBSU/FFC is to provide and optimise pre-trade and post-trade tools for MARK/FIC Business and Post-trade services to clients. The objective is to deliver production services in a well-controlled and cost-effective way, and to deliver competitive application systems that allow GBIS to grow its business in existing and new markets, launch new products and take advantage of new opportunities when they arise.  The mission also includes

  • Working with the Business Units and its partners to ensure aligned business and IS strategies that will deliver IT services and solutions that will enable GBIS to deliver its business objectives.
  • Ensuring a cost effective, high quality, flexible and well controlled production service for business applications systems and IT infrastructure (service delivered by RESG/GTS).
  • Facilitating entry to new markets, compliance with regulatory needs, growth in business volumes, and operational efficiency improvements in our overall front to back processing environment.

The role is to provide application support to the Fixed Income Rates business across the various trading and booking tools used by the desk.

Summary of the key purposes of the role

As an analyst in a very rich, dynamic and demanding environment, you will support the business of the Investment Banking branch for the IRD/FI market activity. Your user base is mostly in London, but also in Paris + EMEA and consists mainly of Front Office staff. You will work on functional issues impacting pricing, electronic market contribution / negotiation / STP, manual booking but be exposed to risk and P&L issues.

  • Main responsibility will be to support the IRD/FI business on our trading and boking tools and platforms. Users will be traders, sales and middle office.
  • Communicate with users and provide regular updates on the status and actions taken
  • Collaborate within your team and contribute when applicable on skill sets outside of user support: business analysis, testing, project management.
  • Ensure the continuity of the business by a strong relationship with the local helpdesk-support team, IT development team, the infrastructure teams and the IT Project and product managers in EMEA.
  • Guarantee a high level of service & quality by industrialising the different processes and participating to the local and global projects and by communicating about it.

Summary of responsibilities

  • Provide thorough and clear analyses to unblock, assist and accompany the business on functional IT topics and issues.
  • Escalate the incidents to appropriate development team (support level 3) when required. Liaise with relevant IT teams regarding new functional and technical enhancements.
  • Participate in Agile sprints in any capacity that can contribute outside of user support: coding, business analysis, testing
  • Make available the knowledge of the local activity by promoting and updating documentation of procedures and processes used
  • Train new users within EMEA and accompany the business on major changes impacting their tools.
  • Identify improvement axis and lead/propose transformation of existing processes both for the business or our production services activities.

Profile required


  • Excellent interpersonal and communication skills, written and oral. Ability to communicate complex, technical issues to non-technical staff.
  • Excellent analytical skills.
  • Ability to work within a 24x5 global team. Ability to work with colleagues in different time zones
  • Experience/ability working within a high-pressure environment
  • Ability to prioritise and influence
  • Ability to lead by example and make decisions
  • Knowledge of Interest Rate Derivatives / Fixed Income products (prior knowledge preferred but training will be given)

Technical skills (prior knowledge preferred but training will be given)

  • Windows servers (basic commands)
  • Unix servers (basic commands)
  • Operating Systems - Windows/Linux skills
  • SQL  Oracle
  • Microsoft Office, in particular Excel – notions of VBA is a plus
  • Tibco technology for communication between technical bricks is a plus
  • Oriented-objects coding notions is a plus

Why join us

People join for the impact they can have on us. They stay for the impact we have on them. A flatter structure offers visibility and exposure beyond that of our competitors, so you know our names, and we know yours. It's personable, human, and inspires success through passion. By encouraging open mindedness and a willingness to share ideas, we have adapted to market changes and thrived through innovation. Bringing words like “hard work” and “dedication” together with “community” and “respect” has enabled us to work collaboratively and build our future together. We call this Team Spirit and it's what makes us different. It's what makes you different.

Business insight

If you feel you have the required experience and qualifications, then please apply to the SG Resourcing Team, and we will manage your application. At Société Générale, we believe our people are our strength and are core to the success of our business. As such, we search for, recruit and appoint the best available person on the basis of aptitude and ability, regardless of sex, marital or civil partnership status, race, colour, nationality, ethnic or national origins, pregnancy, disability, age, sexual orientation, religion, belief or gender identity.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 22000Q2R
Entity: SG CIB
Starting date: 2022/12/19
Publication date: 2022/09/15