Monitoring and ensuring the production quality in terms of the KPI and KRI for all services are in line with the global standard and are under Control
Secure Operations and compliance requirement for the relevant scope Adhere to guidelines, projects and controls agreed with FPA
Ensure sufficient backups are in place
All risky areas are identified , reported and reviewed in timely manner - with appropriate remediation plans in place. Pay a specific attention to resilience, and ensure control framework is enforced.
Utilize matrix to influence inefficiencies and improvement efforts in process, driving an environment of continuous improvement in efficient manner. Progress of continuous improvement initiatives and take appropriate corrective actions when required. Establish a strong process of CI/CD / White-Boarding in FSSG/FPA.
Ensure SMEs/Sub GPOs are formed and developed within the team for all processes
Seek feedback from client to identify opportunity to improve services provided and also communicate the client feedback to reporting manager from time to time
To regularly collect feedback from client about the services delivered by GSC through different tools(meetings, debriefs etc)
Appropriate Hiring plan for your department to deliver the road map anticipated as part of the BL strategy and proactive monitoring of its execution of this plan
Initiate adequate training programs to induct and develop staff across: new joiners, reinforcing operational excellence for production staff, building expertise and developing managers
Ensure a strong succession process within the function. Build capability of direct reports to address current as well as future business plans of the Organization; ensuring sound mapping of individual skill levels, abilities & aspirations against identified needs
Mentor and coach direct reports and assist direct reports in managing their teams
Build a performance and service oriented culture within the function; ensuring the correct message on the significance of merit and contribution is sent across during Reward and Recognition exercises.
We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.