First Line Operational Risk Analyst

Permanent contract|London|Risks

First Line Operational Risk Analyst

Kleinwort Hambros
London, United Kingdom Permanent contract Risks


Description of the Business Line or Department

The Basel II Committee defines operational risk as: "The risk of loss resulting from inadequate or failed internal processes, people and systems or from external events."

The SG Kleinwort Hambros First Line Operational Risk team report into the COO function but work with all the departments.  It is responsible for promoting a controlled operational risk environment, offering support to departments on practices and processes to mitigate operational risks and ensuring all operational risk management information produced is accurate and meaningful.

The first line Operational Risk department covers the whole of the SG Kleinwort Hambros group (KH) and is based in London. As a relatively small department, although staff will have lead roles in some areas of the department’s responsibilities, staff are expected to be able to cover all of them when necessary.

The Operational Risk department’s main responsibilities are to:

  • support the business units and support functions within KH in the identification and management operational risks and operational risk events;
  • promote and reinforce a risk management culture across the business;
  • challenge the effectiveness of controls and frameworks;
  • create, manage and maintain managerial supervision governance, policies and standards;
  • coordinate key operational risk management processes such as:
    • the collection of risk event data
    • major risk events
    • the performance of Risk Control Self Assessments (RCSA)
  • co-ordinate responses to frauds propose and monitor operational risk key risk indicators;
  • investigate and report on, with recommendations, key operational risk issues identified within KH;
  • support the follow-up of internal audit recommendations;
  • provide operational risk reporting to management;
  • deliver training on operational risk management and processes within KH;

Summary of the key purposes of the role

Support the Operational Risk function within the KH in the fulfilment of its responsibilities as listed in the previous section.

The Operational Risk department requires all team members to be flexible within their role and be able to cover for all areas of the department’s responsibility where necessary. Thus, although the role will require the holder to be a lead in some of the department’s responsibilities, the holder is expected to be able to support and cover other members of the Operational Risk team in all the areas of the department’s responsibilities.

Summary of responsibilities

  • Review risk event register entries to ensure they are appropriate and that actions to correct and minimise recurrence are appropriate. Feedback and support the business units where this is not the case. Close risk event register entries when completed.
  • Investigate and report on key operational risk issues within the business as appropriate.
  • Supporting the business to devise and implement controls to mitigate the reoccurrence of risk events, where trends are identified.
  • Dealing with major risk events – including attending major risk event meetings, producing meeting summaries and following up actions.
  • Maintaining a register of actions arising from major risk events and following up with the business to ensure they are completed.
  • Providing suitable operational risk training to staff in KH.
  • Co-ordinating and supporting business units in the completion and update of RCSAs.
  • Support the business in defining and reporting Key Risk Indicators.
  • The employee must know and comply with the regulations, rules and procedures, internal and external applicable in the context of its function and follow the compulsory training.
  • Perform all duties in accordance with the principles outlined in the SG Code of Conduct, as well as the policies and procedures relevant to your responsibilities, to ensure that you adhere to a culture that treats clients fairly and focuses on the long-term sustainability of client relationships.

Profile required


  • Excellent interpersonal communication skills
  • Excellent written communication skills, including the ability to write clear and well-structured reports on issues.
  • Solid analytical background and attention to detail.
  • Proven experience in building strong business relationships.
  • Initiative and self-motivation.
  • Desire to further develop the control environment (bringing new ideas) and promote operational risk awareness, thus ensuring the operational risk framework continues to be firmly embedded in the business.


  • Previous Operational Risk experience, preferably within in a financial services environment.
  • Previous experience of Private Banking/Wealth Management advantageous.
  • Past experience of investigating control failures is advantageous.


The following educational requirements

  • A-level qualification or equivalent in a topic that supports a strong analytical ability (for example Mathematics, Physics, Engineering)
  • A-level qualification or equivalent in a topic that supports the ability to communicate effectively in English both verbally and in written reports (for example English)

Why join us

People join for the impact they can have on us. They stay for the impact we have on them. A flatter structure offers visibility and exposure beyond that of our competitors, so you know our names, and we know yours. It's personable, human, and inspires success through passion. By encouraging open mindedness and a willingness to share ideas, we have adapted to market changes and thrived through innovation. Bringing words like “hard work” and “dedication” together with “community” and “respect” has enabled us to work collaboratively and build our future together. We call this Team Spirit and it's what makes us different. It's what makes you different.

Business insight

If you feel you have the required experience and qualifications, then please apply to the SG Resourcing Team, and we will manage your application. At Société Générale, we believe our people are our strength and are core to the success of our business. As such, we search for, recruit and appoint the best available person on the basis of aptitude and ability, regardless of sex, marital or civil partnership status, race, colour, nationality, ethnic or national origins, pregnancy, disability, age, sexual orientation, religion, belief or gender reassignment.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 21000LYA
Entity: Kleinwort Hambros
Starting date: 2021/09/06
Publication date: 2021/07/09