Front-office Application Support Analyst

Permanent contract|Hong Kong|Information Technology

Front-office Application Support Analyst

Hong Kong, Hong Kong Permanent contract Information Technology



  • Primary tasks include but are not limited to:
  • Gather requirements and troubleshoot issues raised by front-office users
  • Provide functional and technical expertise to produce and promote maintainable and quality solutions.
  • Handle queries and one-off data research requests from users
  • Lead investigations to resolve problems independently and in timely manner
  • Participate in L1-L2 support and proactively investigate code base for potential solutions.
  • Communicate with regards application outages, implement work arounds and follow-up on issues.
  • Takes part in morning shift to ensure business continuity
  • Prepare and test release package, perform post-release checks
  • Liaise with regional and global development teams in Paris, Romania and Frankfurt
  • Document system requirements and support run book.
  • Understand the business needs and activities, prioritise tasks efficiently
  • Estimate risks and opportunities in our day to day. Take initiatives to reduce risks and improve our efficiency.

Profile required

Profile Requirements:

  • Hold a relevant Bachelors or Masters degree in Computer Science or similar
  • Able to work in the stressful environment of a trading floor
  • Knowledge of equity derivative products and listed market trading
  • Ability to work under both Windows and Linux operating system
  • Technical background in Java and VBA is a strong advantage
  • Awareness of cloud deployments and setups
  • Curious about new technologies, ability to share and explore them
  • Fluent English is mandatory

Behavioral Skills:

  • Client - Client focus: I nurture a long-term relationship with the clients/internal partners
  • Team Spirit - Open mindset/Respect: I listen and share my views and my expertise in an open mode
  • Innovation - Technology: I include technological breakthroughs in the strategies implemented
  • Responsibility - Empowerment and Accountability: I give resources and autonomy to make decisions
  • Commitment - Sustainability: I strive to develop my skills and knowledge
  • Client - Risk: I strive to satisfy clients while taking into account risks for the company

Business insight

Company Description

Societe Generale is one of the leading European financial services groups. Founded in 1864, we have been playing a vital role in the economy for over 150 years. With more than 148,000 employees based in 76 countries worldwide, we accompany 32 million clients throughout the world on a daily basis. Based on a diversified universal banking model, the Group combines financial strength with a strategy of sustainable growth.

Our expertise in the Asia Pacific region ranges from Corporate & Investment Banking (Advisory, Financing and Global Markets) to Asset Management, Securities Services, Trade Finance and Cash Management Services. Leveraging on our formidable global footprint, we serve corporates, financial institutions and the public sector. With our regional headquarters in Hong Kong, we operate in 11 countries across Asia Pacific, employing over 6,600 employees. You can find us in Beijing, Seoul, Tokyo, Singapore, Mumbai, Sydney and other locations in the region.

Role Description

A technically strong candidate will provide level 1 support and business analysis to Societe Generale's warrant trading desk in Hong Kong.

Part of a fully agile team of 4, the successful candidate will be not only first point of contact locally for trading and sales teams requiring application support but will also contribute to design and deploy Societe General's new generation of market making software in Asia.

The candidate will need formalise end user’s day to day requests; assesses criticality/priority, work on specifying solutions and transform them into user stories to be implemented by our teams in Hong Kong, Frankfort and Paris.

Additional to his day to day tasks, the candidate will be exposed to modern state of the art technologies and will be able to contribute to the company's modernisation and innovation process (agility, cloud, dev/ops...).

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 21000BXZ
Entity: SG Securities (HK) Limited
Starting date: immediate
Publication date: 2021/04/13