Function Head

Permanent contract|Bangalore|Innovation / Project / Organization

Function Head

Bangalore, India Permanent contract Innovation / Project / Organization


Deliverables and responsibility

  • Manage an Ops & Project Management team in GSC on Client Experience & Steering. Responsible for successful delivery of the CXS Program Projects & Operations deliverables in accordance with the mission and goals of the business unit with acceptable quality, timeliness and within budget. 
  • Manage stakeholders across GSC GBSU and program stakeholders regionally.
  • Define strategic (short-medium) framework for the team to be in-line with organizational objectives and vision.
  • Define/create a program roadmap and track delivery & flag/resolve any key risks, challenges, and blockers
  • Establish a strong governance & partnership with GBSU BUs & SUs to deliver on Client Centricity initiatives. Close collaboration and coordination with multiple Business lines and stakeholders to improve SG responsiveness & promoting a Client Centric Mindset & Dialog.
  • Identify opportunities for automation and digitalizing client interactions activities performed by operational teams & integrate with client journey.
  • Negotiate and influence decisions by working closely with Line Manager
  • Initiate and execute medium to large size projects.
  • Be a third-level of contact for any delivery resolutions.
  • Contribute to network and global Business Line value proposition.
  • Influence peers globally (N-/+3) and upwards in own or business partner's organization.
  • Accountable for people related objectives in a sub-Business Line.
  • Accountable for deliveries emanating from a sub-Business Line/tribe.
  • Create an impact of transformation on the functional scope of a tribe.
  • Propose innovation, renunciation and simplification. Contribute to forums of organizations and bring-in industry's standards.
  • Create/Promote new products, services and propositions.

Profile required

  • 10+ years of experience in working with global banking centers supporting operations and/or Program Management & Change Management.
  • Proven expertise in handling large scale projects as well as day-to-day operational requests from the business.
  • Demonstrated excellent project management and operations skills.
  • Strong networking and marketing skills to work with counterparts globally.
  • Proven ability of strategical thinking and understanding of client centricity, regulatory and risk management framework.
  • Exceptional communication, building consensus, partnership and collaboration skills.
  • Proven abilities in implementing larger projects and handling larger teams.
  • Excellent execution rigor and ability to handle ambiguity and deliver towards the organization's vision.
  • Coach to enhance and strengthen team’s skills.
  • Ability to work in a complex, results-driven work environment in a culturally diverse and geographically spread team with varying level of knowledge and skills set

Why join us

“We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status”

Business insight

At Societe Generale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.

Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.

If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!

Still hesitating?

You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 22000MTS
Entity: SG Global Solution Centre
Starting date: 2022/09/01
Publication date: 2022/08/02