Functional Application Support Analyst

Permanent contract|Montreal|IT (Information Technology)

Functional Application Support Analyst

Montreal, Canada Permanent contract IT (Information Technology)



What are you applying to?

Primary tasks related to Functional Application Support Analyst role include but are not limited to:

A hands-on functional support analyst, responding users’ requests, analyzing functional process related to technical investigations, helping the BA’s and developers with tests and homologation. Main responsibility is to be a Point of Contact in AMER for one or more functional lines with respect to users/project requests.

It is critical that this individual has a proven track record working with operations, front office, risk, finance, and external partners to perform functional requirements, QA (testing and homologation), and coordinate with technical staff to deliver releases. The individual also needs to manage functional/technical client expectations within a time-to-market and dynamic environment.

What will be your day-to-day?

Summary of responsibilities:

  • Study and analyze functional requirements, functional issues and bugs, processes in fixed income and equities securities processing domain.
  • Coordinate solution workshops, document requirements with BA’s and developers.
  • Bridge precise and detailed functional requirements with developers and ensure accuracy of technical specifications covering the requirement.
  • Coordinate with users/BAs to produce comprehensive test plan and develop user signoff criteria. Hands-on involvement in analysis and documentation of testing results and review with end-users.
  • Availability for on-Call (night/weekend based on shifts)
  • Ability to work in group, solve/address problems in the root, highlight potential issues/improvements to the development team/ BA’s team.

Profile required

What you bring to our team:

  • Provide rapid resolution to functional and technical issues and report incidents to the appropriate chain of command. End-users included: Traders, Sellers, Auditors, Middle Office.
  • Solve functional problems in a complex financial environment, with varied applications and regional and / or global architectures. Multi-tasking environments.
  • Provide functional and technical expertise (log analysis) to produce and promote quality and sustainable solutions. Define and maintain the application support guide.
  • Automation of controls are indicators to monitor the proper functioning of the contribution tools, negotiation and related referential documents
  • Communicate with users in connection with application failures
  • Liaise with teams from New York, Paris
  • Understand the regulated environment and the constraints of client activity
  • Perform post-deployment testing of new releases (quality assurance)
  • Perform homologation testing of new features (quality assurance)
  • Process queries and ad hoc queries of users' search data
  • Respond to the user within a set timeframe depending on the severity of the problem, document and track (case study, issues, impact studies, action plan)
  • Technical research processes using sources such as error logs and technical documentation of products and identifying solutions to solve problems and improve efficiency.
  • Respect internal standards, standards, and IT processes (ITIL)
  • Timely communication of project production and status to the client and IT management.
  • Effective oral and written communication with the various audiences and at the appropriate levels.
  • Collaboration with development and BA’s teams for the management of new versions, testing/homologation, and deployment
  • Collaboration with the global support team (Paris / Asia) to ensure quality support for end-users
  • Effectively manage the Customer relationship with the end user community
  • Availability for on-Call (night/weekend based on shifts)
  • Ability to work in group, solve/address problems in the root, highlight potential issues/improvements to the development team/ BA’s team.

Technical Skills:


  • 2+ years Excel, Word, Microsoft Power Point
  • 2+ years SQL Server

Desired/ Plus:

  • Unix, Linux, and Windows server environment
  • Knowledge in Programming
  • Tibco or any other ETL tool
  • Continuous delivery and continuous integration (Jenkins is a plus)

What we do differently at Société Générale

  •  Competitive compensation & benefits offering, including but not limited to:
    • Minimum of 20 days Vacation days + 4 personal days
    • Supportive Maternity, paternity, parental and adoption leave policy
    • Health spending ($2,000/year) and personal spending ($1,000/year) accounts with 75+ eligible reimbursement categories (health, training, electronics etc.);
    • Fully sponsored virtual healthcare assistance and Employee Assistance Program to you and your immediate family;
  • There are many Employee Resource Groups (ERG) to engage with such as Pride and Allies, American Women Network, Black Leadership Network, One planet, etc.
  • We foster a culture of continuous development by encouraging our employees to seek improvements through various training programs (online training and coaching platform such as Coursera, GoFluent, PluralSight, First Finance, and others)

Why join us

Why Join Us

It is with a long-term approach that we are engaging with the world as it is today: a world in which economic development goes hand-in-hand with environmental and social progress.

As a result, we made Team spirit a central value at Societe Generale Canada. We work together to be able to offer each employee the tailored approach they require to grow.

As soon as you arrive, you will be integrated into our teams and will learn every day alongside experts, who will support you in your task.

Get ready to join an innovative company where you can bring your full self to work and evolve with forward-thinking individuals to build the bank of tomorrow!

Business insight

About us

Expanding its activities in Montreal, Société Générale Group is a large multinational bank that counts 130 000 employees located in more than 60 countries around the globe.

At Société Générale, reimagining green IT impact with our focus on sustainable movement is how we interpret our mission as responsible bankers.

Société Générale has positioned itself as a frontrunner in supporting the energy transition and carbon net zero financing.

People are the drivers of change and the world of tomorrow will be shaped by our collective creativity, combined experiences, and diversity of opinions, so that together we can have a positive impact on the future!

Teamwork and collaboration are something that we don't only talk about but that we embody through our work and global initiatives.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 22000IOG
Entity: Montreal Solution Center 1
Starting date: 2022/08/01
Publication date: 2022/06/23