Functional Application Support Analyst

What you bring to our team:

• Provide rapid resolution to functional and technical issues and report incidents to the appropriate chain of command. End-users included: Traders, Sellers, Auditors, Middle Office.
• Solve functional problems in a complex financial environment, with varied applications and regional and / or global architectures. Multi-tasking environments.
• Provide functional and technical expertise (log analysis) to produce and promote quality and sustainable solutions. Define and maintain the application support guide.
• Automation of controls are indicators to monitor the proper functioning of the contribution tools, negotiation and related referential documents
• Communicate with users in connection with application failures
• Liaise with teams from New York, Paris
• Understand the regulated environment and the constraints of client activity
• Perform post-deployment testing of new releases (quality assurance)
• Perform homologation testing of new features (quality assurance)
• Process queries and ad hoc queries of users' search data
• Respond to the user within a set timeframe depending on the severity of the problem, document and track (case study, issues, impact studies, action plan)
• Technical research processes using sources such as error logs and technical documentation of products and identifying solutions to solve problems and improve efficiency.
• Respect internal standards, standards, and IT processes (ITIL)
• Timely communication of project production and status to the client and IT management.
• Effective oral and written communication with the various audiences and at the appropriate levels.
• Collaboration with development and BA’s teams for the management of new versions, testing/homologation, and deployment
• Collaboration with the global support team (Paris / Asia) to ensure quality support for end-users
• Effectively manage the Customer relationship with the end user community
• Availability for on-Call (night/weekend based on shifts)
• Ability to work in group, solve/address problems in the root, highlight potential issues/improvements to the development team/ BA’s team.

Technical Skills:

Required:

• 2+ years Excel, Word, Microsoft Power Point
• 2+ years SQL Server

Desired/ Plus:

• Unix, Linux, and Windows server environment

• Knowledge in Programming
• Tibco or any other ETL tool
• Continuous delivery and continuous integration (Jenkins is a plus)

What we do differently at Société Générale

•  Competitive compensation & benefits offering, including but not limited to:
  • Minimum of 20 days Vacation days + 4 personal days
  • Supportive Maternity, paternity, parental and adoption leave policy
  • Health spending ($2,000/year) and personal spending ($1,000/year) accounts with 75+ eligible reimbursement categories (health, training, electronics etc.);
  • Fully sponsored virtual healthcare assistance and Employee Assistance Program to you and your immediate family;
• There are many Employee Resource Groups (ERG) to engage with such as Pride and Allies, American Women Network, Black Leadership Network, One planet, etc.
• We foster a culture of continuous development by encouraging our employees to seek improvements through various training programs (online training and coaching platform such as Coursera, GoFluent, PluralSight, First Finance, and others)