Functional Head - Operational Risk Management

Permanent contract|Bangalore|Risks

Functional Head - Operational Risk Management

Bangalore, India Permanent contract Risks



  • Managing complexities/issues/risks within Business:  Resolve issues independently
  • Role: IC / Manager role
  • Governance - Stakeholder Management –
    1. Set up meeting for regular connects with stakeholders (CEO-1)
    2. Highlight to senior management (CEO-1) impactful details
    3. Listen to internal partners and colleagues in order to understand and anticipate their needs and help them resolve the same at the earliest.
  • Managerial Controls:
    1. Provide support to business in the modification /creation of managerial controls to ensure that controls are setup in a complete, accurate and timely manner, while meeting PCT requirements. (IC)
    2.  Anomaly management - Ensure that anomalies are effectively managed and tracked to closure (IC)
    3.  Ability to train senior Management and team members
    4. Provide direction / guidance to ORM, in case of people manager
  • Incident Management:  
    1Needs to challenge the BU/SU in the identification and management of its operational risks, defining and implementing the right remediation plan and challenge if required the risk acceptance taken by the business line
    2. Incidents as defined by SG policies are captured in a timely manner, proper root cause analysis is performed along with corrective/preventive actions and incidents are tracked to effective closure
    3. Reviews the above activities and ensure quality of deliverables, in case of people manager
    4. Provide direction / guidance to ORM, in case of people manager
  • Support Activities:  
    1. Audit Support: Support Business and IGAD in the effective closure of audit recos. (IC)
    2. Support BL for closure of Audit Recos (IC)
    3. DLP / LAC / MAM: Provide support to InfoSec / ORM and ensure that these alerts are resolved in a timely and accurate manner (IC)
    3. Publish KI/ KRI details accurately as per the timelines (IC)
    4. Follow up with the business on outstanding items (IC)
    5. Drive his team to perform the above activities in an efficient manner (PM)
  • RRM/ MRM/ Governance Meetings:
    1. Prepare and present RRM/MRM Decks for monthly connects with BL Heads and different stakeholders on all risk topics independently (IC)
    2. Negotiates and influences decisions along with senior management and global counterparts. (IC)
    3. Reviews the above activities and ensure quality of deliverables, in case of people manager
    4. Organizing various governance meetings like the Operational Risk Committees
  • Risk Assessment:
    1. Independently perform assessments in timely manner and accurate manner and capture material risks that affect the process. Actions plans are formulated and tracked to effective closure (IC)
    2. TRA / NPC / RPA/ Vendor Assessment: Risk Assessments are performed in a timely, accurate and comprehensive manner (IC)
    3. Reviews the above activities and ensure quality of deliverables, in case of people manager
    4.Provide direction / guidance to ORM, in case of people manager
  • RCSA:
    1. RCSA process is performed as per the schedule and all risks are captured. (IC)
    2. Challenge BL appropriately basis prior incidents, audit recos, anomalies etc to identify new risks. (IC)
    3. Create RCSA synthesis to be presented to BL head and senior Management. (IC)
    4. Reviews the above activities and ensure quality of deliverables, in case of people manager
    5. Provide direction / guidance to ORM, in case of people manager
    6. Expert knowledge of the RCSA policy

Profile required


  • Graduate/ MBA / Chartered Accountant
  • Relevant Risk Certification is a mandate.


  • Approximate 15+ years of experience with risk and relevant functional experience of 10+ years. People managing experience is an added advantage
  • Should have experience on Internal Controls, Risk Management, Process & IT controls

Why join us


Societe Generale Global Solution Centre (SG GSC), a 100% owned subsidiary of European banking major Societe Generale (SG). Our role and purpose is to enable the strategic vision of Societe Generale Group. We are doing this by pioneering cutting edge innovation from Design Thinking to Smart Automation & Artificial Intelligence and applying it to banking. SG Global Solution Centre provides services in the areas of Application Development and Maintenance, Infrastructure Management, Business Process Management, and Knowledge Process Management to Societe Generale’s business lines around the world.

“We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status”

Business insight

ABOUT YOUR TEAM (about BL and the Sub group / team / project) Risk team is responsible for steering risk management, implementing a high-performance and efficient risk management structure for all GSC businesses, by maintaining a balance between strong awareness of risks and promoting innovation.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 210008UI
Entity: SG Global Solution Centre
Starting date: 2021/07/02
Publication date: 2021/03/31