Functional Support Analyst – M/F/D

Permanent contract|Warsaw|IT (Information Technology)

Functional Support Analyst – M/F/D

  • Warsaw, Poland
  • Permanent contract
  • IT (Information Technology)


Do you want to join a client-centric team, working on innovative projects based on new technologies? Société Générale Global Solution Center Poland as new, growing area of the SG Warsaw Branch is currently looking for a Functional Support Analyst.

Credit Portfolio Management (CPM) team is an autonomous feature team working on the CPM application following the SCRUM agile methodology. Our division oversees the development and management of information systems related to structured finance activities alongside teams in other main locations: India (Bangalore) and France (Paris) to fulfil the data ambitions of SGCIB.

If you are looking for a challenging and rewarding opportunity to further grow your career, we encourage you to apply for this exciting role.

Tasks and responsibilities:

  • Troubleshooting problems with application development and usage
  • Responding to the End Users in adherence with the SLA Process
  • Supporting L1 & L2 independently and in cooperation with other team members
  • Actively communicating with developers and Business in an international environment
  • Reporting problems and escalating to management as needed
  • Participating in testing processes’ automation
  • Improving functional knowledge on all new and old CPM features

Profile required

Studies & experience:

  • Background in banking or capital markets domains
  • 4+ years of experience in a similar role

Language skills:

  • Fluency in English
  • Communicative French would be an asset

Technical, operational & Soft skills:

  • Practical knowledge of Unity tools and the ITIL framework and its main processes
  • Experience in SQL (Oracle), JIRA (ticketing tool), and MS Office
  • Applied understanding of API’s and services as well as Autosys tool
  • Good communication skills with ability to clearly communicate to End Users
  • Strong analytical and problem-solving attitude
  • Self-motivated and proactive
  • Ability to manage and prioritize own workload

Why join us

Société Générale Poland is a multi-category bank offering every employee the possibility to have several careers in a professional career path. Internal mobility and training are two core areas we focus on, in a dynamic, prosperous and evolving context.


  • Work in a pleasant atmosphere, in a brand new central-Warsaw office
  • Work in an international structure and opportunity for further development
  • Attractive remuneration
  • Employment contract
  • Hybrid work opportunity (2-3 days per week from the office)
  • Benefit package including: extensive medical health package with dental care, hybrid work opportunity, meal allowance, holiday fund and many more
  • Access to learning platforms and funding for language courses

Business insight

At Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.

Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.

If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!

Still hesitating?

You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 24000G6D
Entity: SG CIB
Starting date: immediate
Publication date: 2024/06/12