The position is for a support analyst with knowledge of the Foreign Exchange and Rates business within the IT department (GBSU/FFC) in charge of Front office e-trading, trade capture, pricing, risk and market access technologies. Our main partners and clients are Traders, sales and e-business.
The position will be in the GBSU/FFC team, working on various Front Office Forex (Cash and Option) trading applications. Support may include Fixed Income, Emerging products, Cash Rates, Derivatives and Credit.
The MKT Forex team develops and support software in an AGILE environment for price/inventory publication, inquiry management and straight through processing of electronic trades. Our software interacts with various external electronic trading systems and exchanges such as Bloomberg, FXAll, Fidessa, Gain Gtx, Currenex, FxConnect, Fast Match, TraderTools, Fx Inside and direct client connectivity.
The position involves working closely with traders, business analysts and developers to deliver and support solutions to the trading and sales desk in a DevOps model environment. The communication skills of the candidate will be very important, since this role includes daily interaction with trading, sales and operations staff.
Candidates will be exposed to e-trading functions including streaming prices, trade STP, electronic trade execution, order management, and market depth aggregation. The candidate might also be exposed to advanced trading techniques such as intelligent auto-quoting and order routing, automatic hedging and automated trading strategies.
The team is part of the global team for the FIC activities and supports on a global platform. The team is based on the dealing room and manages applications deployed in Paris, London, New York and Asia.
Primary tasks include but are not limited to:
_Provide timely resolution of functional and technical issues and report incidents to the appropriate chain of command. End users are Sales, Traders, Front and Middle Office in the FIC department.
_Troubleshoot functional issues in a complex financial environment, with various applications and architecture regionally and/or globally. Multi-tasking environment.
_Crisis Management with communication to end-user and senior management
_Provide functional and technical expertise to produce and promote maintainable and quality solutions, which includes documenting system requirements and documentation of support run book.
_Communicate with users regarding application outages and upcoming events like release, project.
_Liaise with development/support teams in Bangalore, New York, Montreal, Paris and London.
_Respond to end users within timeframe dictated by the severity of the problem, document and track (case histories, issues, and action steps).
_Respect internal IT norms, standards and processes.
_Timely reporting of production and project status to client and IT management.
_Effective and efficient, oral and written communication with various audiences at appropriate levels.
_Partner with development teams (NY/Paris) on release management.
_Partner with the Global support teams (Paris/Asia) to ensure quality support to our end users.
_Effectively manage the Client Relationship with the end user community.