Purpose of the Role
The role incumbent as the KYS Head is responsible for providing strategic direction and leadership in managing the priority, productivity and accuracy of day-to-day operations for all areas of the KYS Utility Operations in accordance with the Bank’s and department business objectives and plans
Responsibilities in the Role
This constitutes all the following 4 axis of the Balanced Scorecard:
1. Stakeholder Management
2. Financials and Risk Management
3. Efficiency/ Operational Excellence / Performance Management
4. Workforce Management
a. Appropriate Hiring plan to deliver the roadmap anticipated as part of the unit strategy and proactive monitoring of its execution of this plan
b. Ensure team’s span of control, capacity and skills for better workforce planning across GSC & EBS
c. In conjunction with HR ensure execution of talent acquisition and talent management programs as per annual or project plans, to facilitate the achievement of both short term goals and long term strategic objectives.
A. Transformation / Change Management:
Be responsible for transformation and change management in the department
a. Promote a culture of strong constant evolution and innovative thinking. Contribute to GSC and EBS innovation initiatives. Proactively drive initiatives on future challenges
b. Ideate / seek and/or collate feedback from employees; convert them into actionable initiatives and build strong business cases for execution
2. People and Organization
a. Ensure a strong succession planning process within department
b. Build capability of direct reports to address current as well as future business plans of the Organization
B. Talent Management:
a. Ensure team’s performance capability and competency level for optimal performance.
b. Mentor and coach direct reports and assist direct reports in managing their teams.
c. Define & implement methods to increase retention, increase levels of engagement within the Function. Analyze causes for attrition; find solutions and improvements to keep attrition low or in line with organizational targets.
d. If and when applicable (teams split btw Pritech, Voyager and Chennai), develop specific managerial practices around remote teams management and role model them
e. Focus on and ensure achievement of Diversity related objectives for GSC and EBS.
f. Build a performance oriented culture within the function; ensuring the correct message on the significance of merit and contribution is sent across during Reward and Recognition exercises
g. Strong collaboration for mapping skills , mobility possibly with the Business Line
h. Ensuring sound mapping of individual skill levels, abilities & aspirations against identified needs.
i. Initiate adequate training programs to induct and develop staff across: new joiners, reinforcing operational excellence for production staff, building expertise and developing managers
The above description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned.
We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.