Head KYS

 Bangalore, India       Permanent contract        Banking Operations


 Purpose of the Role

The role incumbent as the KYS Head is responsible for providing strategic direction and leadership in managing the priority, productivity and accuracy of day-to-day operations for all areas of the KYS Utility Operations in accordance with the Bank’s and department business objectives and plans

Responsibilities in the Role                                                                                  

A.   Delivery:

This constitutes all the following 4 axis of the Balanced Scorecard:

1.     Stakeholder Management

    1. Build and oversee strong client/partner relationships for various BU and SU engaged with and more specifically for RESG/ACH

2.     Financials and Risk Management

    1. Monitor the financials on a monthly basis and ensure the financials are close to the Budgeted values
    2. Continuously and closely monitor the risks on operations
    3. Review progress on the Audit recommendations (if any) in a timely manner with adequate governance and control

3.     Efficiency/ Operational Excellence / Performance Management

    1. Monitor performance and service commitments through continuous evaluation, quality assurance and focused improvement efforts
    2. Ensure governance that includes compliance with all applicable regulatory requirements, global standards and industry best practices for the BUs.
    3. Monitor progress of continuous improvement initiatives and take appropriate corrective actions when required. Establish a strong process of Go & See in department.
    4. Set ambitious Efficiency targets are set and closely monitored, budget is proactively followed and any deviation are reported to management with proper remediation actions

4.     Workforce Management

a.     Appropriate Hiring plan to deliver the roadmap anticipated as part of the unit strategy and proactive monitoring of its execution of this plan

b.     Ensure team’s span of control, capacity and skills for better workforce planning across GSC & EBS

c.     In conjunction with HR ensure execution of talent acquisition and talent management programs as per annual or project plans, to facilitate the achievement of both short term goals and long term strategic objectives. 

A.   Transformation / Change Management:

Be responsible for transformation and change management in the department

1.     Innovation

a.     Promote a culture of strong constant evolution and innovative thinking. Contribute to GSC and EBS innovation initiatives. Proactively drive initiatives on future challenges

b.     Ideate / seek and/or collate feedback from employees; convert them into actionable initiatives and build strong business cases for execution

2.     People and Organization

a.     Ensure a strong succession planning process within department  

b.     Build capability of direct reports to address current as well as future business plans of the Organization

B.   Talent Management:

a.     Ensure team’s performance capability and competency level for optimal performance.

b.     Mentor and coach direct reports and assist direct reports in managing their teams.

c.     Define & implement methods to increase retention, increase levels of engagement within the Function. Analyze causes for attrition; find solutions and improvements to keep attrition low or in line with organizational targets.

d.     If and when applicable (teams split btw Pritech, Voyager and Chennai), develop specific managerial practices around remote teams management and role model them

e.     Focus on and ensure achievement of Diversity related objectives for GSC and EBS.

f.      Build a performance oriented culture within the function; ensuring the correct message on the significance of merit and contribution is sent across during Reward and Recognition exercises

g.     Strong collaboration for mapping skills , mobility possibly with the Business Line

h.     Ensuring sound mapping of individual skill levels, abilities & aspirations against identified needs.

i.      Initiate adequate training programs to induct and develop staff across: new joiners, reinforcing operational excellence for production staff, building expertise and developing managers

The above description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned.





Profile Required

·         Master’s degree in business, Computers and/or bachelor’s in technology, CA, ICWA

·         Experience and strong knowledge of managing a shared service center environment

·         Successful customer service track record and the ability to foster a service-oriented work environment

Experience in KYC and / or FCC for at least 4 years with an overall experience of 12 years or more

Why Join Us

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Business Insight

Societe Generale Global Solution Centre (SG GSC), a 100% owned subsidiary of European banking major Societe Generale (SG), Our role and purpose is to enable the strategic vision of Societe Generale Group. We are doing this by pioneering cutting edge innovation from Design Thinking to Smart Automation & Artificial Intelligence, and applying it to banking.


SG Global Solution Centre provides services in the areas of Application Development and Maintenance, Infrastructure Management, Business Process Management, and Knowledge Process Management, to Societe Generale's business lines around the world.


“We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status”.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Job code: 20000H0P
Business unit: SG Global Solution Centre
Starting date: Immediate
Date of publication: 15/10/2020
Share on

Head KYS

Permanent contract   |   Bangalore   |   Banking Operations