Head of KYC Control Tower, Asia Pacific

 Hong Kong       Permanent contract        Legal / Taxation / Compliance



The specific role is the APAC Head of KYC Control Tower reporting directly to the APAC Head of Cross-Business Client Lifecycle Management and Digital Group (CLD).

The Client Lifecycle & Digitalization Department (CLD) resides as part of the Wholesale Clients Technology & Operations division within Global Banking and Investor Solutions (GBIS)

CLD’s mission is to deliver a state-of-the art digital platform, targeting both users and clients in covering pre-trade, execution and post-trade activities. CLD aims to grow our internal client knowledge and deliver a user-friendly experience through the client lifecycle, while mitigating risk to protect the bank. The department consists of the following teams:

  • Existing Client Management (ECM) – responsible for managing and completing all KYC reviews, including periodic reviews, trigger events and remediation
  • New Business Onboarding (NBO) – responsible for managing and completing all new client onboarding activities
  • Client Experience Management (CXP) – responsible for providing our key clients with bespoke service, and acts as a final escalation point to address client incidents and requests
  • Governance and RRD – responsible for clarification of AML policy, development of operational procedures, quality management and management of client reference and regulatory data
  • COO & Transformation – responsible for management and delivery of day-to-day activities, as well as change initiatives impacting CLD

Within CLD, the Control Tower team is responsible for:

Reporting and Management Information:
  • Responsible for Management Information and Metrics across all CLD/KYC teams
  • Daily / Weekly / Monthly / Quarterly reporting on KYC client status, productivity, quality performance and data control metrics relating to KYC Periodic Reviews, Trigger Events, Remediation and New Business Onboarding populations
  • Analyze data to present actionable information that supports daily operations planning and controls

Population Management:
  • Work with Global stakeholders to prepare and manage population for Asia KYC Periodic Reviews, Trigger Events and Remediation 
  • Identification of KYC population scope to be delivered, allocate cases to the different country portfolios and manage intra- and inter-region KYC portfolio assignments and re-balancing
  • On-going management of population changes with detailed audit trail


  • Manage a team of up to 5 onshore and offshore Production Control and MI Reporting professionals in support of the CLD group
  • Manage workload, deliverable assignments and resource capacity of onshore and offshore Control Tower team members
  • Responsible for production and tracking of KYC population and various operations metrics across entire perimeter of CLD/KYC organization so that KYC is performed in an efficient, accurate and professional manner
  • Responsible for the delivery of daily, weekly, monthly and quarterly reporting on status of KYC files to KYC Production Leads, Business, Compliance and Senior Management
  • Responsible for the effective monitoring and management of KYC population scope across Periodic Reviews, Trigger Events and Remediation
  • Work with regional and global Control Tower and KYC Production teams to allocate, assign and re-balance intra- and inter-region KYC populations
  • Resolve issues and escalations relating to production and management of data, metrics and KYC population
  • Responding efficiently to “ad hoc” requests for data and metrics from Business and KYC Production teams
  • Understanding and demonstrating intelligent use of system tools and procedures to support Control Tower as well as KYC Production activities
  • Support delivery and / or sponsor regional and global projects relating to the automation and improvement of Control Tower or CLD processes 
  • Understanding, performing and complying with internal controls standards

Profile Required


Technical Skills:

  • Strong analytical and problem-solving skills
  • Ability to work independently to identify issues and structure solutions that enable decision-making 
  • Strong organizational and time management skills 
  • Result-driven to ensure assigned goals and deliverables are completed on time with optimal use of allocated resources

Stakeholder Management and Collaboration:
  • Good interpersonal skills with strong oral and written communication skills
  • Demonstrate strong cooperation and team spirit and ability to work with various stakeholders across the organization within Asia and globally: KYC Teams, Compliance, Audit, Front Office Business 
  • Ability to prioritize and manage requests and deliverables from multiple stakeholders 
  • Ensure internal client requirements are properly addressed and client satisfaction on service offer is monitored 
  • Ability to raise relevant alerts to sponsor and management on key issues or topics

Change Management:
  • Ability to embrace and lead change
  • Support delivery and implementation of regional and global initiatives as a key stakeholder, change lead and / or sponsor

KYC Knowledge and Experience:
  • Knowledge of KYC activities, industry tools / workflows, AML / KYC regulations
  • Strong understanding of internal KYC policy and procedures impacting metrics tracking and reporting
  • Knowledge of investment banking products and processes preferred

  • Bachelor’s degree in Management Information Systems, Computer Science or Economics
  • 10 years or more experience in KYC and operations management in an investment bank
  • Experience in developing, managing and producing operations data and metrics. Background in data management and analytics preferred
  • Experience of working in an international, multi-cultural organization
  • Proficiency in data management tools such as Excel (VBA) or Access / SQL. Proficiency in data analysis tools in R or Python (e.g. Pandas) is a plus

Business Insight

Societe Generale is one of the leading financial services groups in Europe. Based on a diversified and integrated banking model, the Group combines financial solidity and a strategy of sustainable growth. 

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Job code: 19000XAP
Business unit: Societe Generale Hong Kong Branch
Starting date: Immediate
Date of publication: 16/12/2019
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Head of KYC Control Tower, Asia Pacific

Permanent contract   |   Hong Kong   |   Legal / Taxation / Compliance