Head Unit- FTB Ops

Permanent contract|Bangalore|Corporate & Investment banking

Head Unit- FTB Ops

Bangalore, India Permanent contract Corporate & Investment banking


  • Managing and guiding the team in right direction to improve individually and also to make them contribute for the improvement of the process
  • Assisting senior management in organizational initiatives/projects
  • Ensure all the activities handled by the team are delivered with high quality with effective controls
  • Continuous monitoring of key business related activities and effectively document and communicate findings to senior management
  • Follow-up to resolve and validate open issues noted during reviews by internal/external entities
  • Align with current developments/policies, procedures and activities appropriate to operations with clear focus towards regulatory/economic changes
  • Ensure processes are constantly improving, and participate in change projects
  • Ensure the risks are well anticipated and managed

Profile required

    • Client Centric
    • Report and escalate Client Incidents
    • Develop and maintain a strong connect with stake holders
    • Anticipate the client needs  to maintain an excellent relationship
    • Provide a quick/satisfactory resolution for issues
    • Build effective synergy with cross-functional units
      • Deliver BAU per set benchmarks/ agreements
      • Monitor/Escalate errors and incidents
      • Drive production efficiencies
      • Ensure all process requirements are documented fully, appropriately, and sign-off is obtained from all stakeholders periodically
      • Perform permanent supervision controls
      • Ensure compliance/regulatory adherence
      • Guide the team on complex production issues
      • Instill ‘continuous improvement’ as a ‘routine’
      • Indentify scope of improvement and work on the value chain
      • Effectively manage the KRI/KPI

    • Risk Management :

      • Identify/Understand operational risks and remediate control gaps
      • Prompt closure of audit/ inspection identified cases
      • Ensure the team is updated on the risk gaps and the same is addressed timely
      • Ensure the process is resilient
      • Succession planning

    • People
      • Identify right talent, and work towards their retention and growth in the organization
      • Guide the team on market developments & practices
      • Reward and appreciate for their contribution to the process
      • Develop strongly engaged team
      • Have a vision for career path in the team
      • Provide constructive feedback

Why join us

“We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status”.

Business insight

At Societe Generale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.

Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.

If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!

Still hesitating?

You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 22000ZTQ
Entity: SG Global Solution Centre
Starting date: 2023/05/08
Publication date: 2023/01/09