HR Advisor


 Bucuresti - Romania, Romania       Permanent contract        Human Resources

Mission

Your Mission

The HR advisor is responsible of receiving and efficiently managing level 1 questions / requests received by phone and email from the employees and the human resources representatives of the covered perimeter by the HR Shared Services Centre Europe. He makes sure that all the questions/requests are logged and solved or escalated to the authorized people, according to the performance indicators established with the clients.


Your Role in a Nutshell
  • Receives and solves questions/requests (by phone or by e-mail) on topics regarding the use of Human Resources tools from the employees and the Human Resources representatives of our clients;
  • Logs all the questions/requests in the ticket management system, for further tracking of the queries’ references;
  •  Analyses and classifies the received questions/requests, in order to decide if they can be managed by the Contact Center team or if they need to be sent to the Level 2 teams or other authorized people, as the case may be;
  • Makes sure that the tickets are closed on time, according the agreed timelines;
  • Identifies potential risks related to his activity and reports them to the Contact Centre team Manager/Coordinator;
  • Reports the existing risks / incidents in due time to the Contact Center team Manager/Coordinator;
  • Prepares reports on the project and participated to the Operational Committees;
  • Offers support on other projects from the Contact Centre team, depending on the business priorities.

All our positions are open to people with disabilities

Profile

A little about You
  • Familiar with Microsoft Office (Excel, Word, Power Point, etc.)
  • Previous internships or volunteer experience would be a plus;
We also value
  • Excellent communication skills and customer orientation;
  • Detail oriented and flexible;
  • Dynamic and motivated;
  • Developed analytic and problem solving skills.

Evolution


Environment

To be a part of Societe Generale European Business Services means to work in a dynamic and active environment where your work has a real impact in the company’s activity. Our teams work in an Agile mode and are constantly encouraged to collaborate in transversal projects through which they can learn and adapt together in order to contribute to the growth of our center of excellence.


Job code: 19000NAP
Business unit: SG European Business Services
Starting date: 30/09/2019
Date of publication: 09/08/2019
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HR Advisor

Permanent contract   |   Bucuresti - Romania   |   Human Resources