HR Advisor with French -CDD 6 months

Fixed term contract|Bucuresti|Human Resources

HR Advisor with French -CDD 6 months

Bucuresti, Romania Fixed term contract Human Resources

Responsibilities

As an HR Advisor you are responsible for receiving and managing requests/questions as first level of support by phone or email, from employees and human resources representatives from the countries served by Global Solution Centre.

You ensure that all questions/requests are recorded and solved or escalated to the authorized persons, in accordance with pre-established performance indicators with customers.

Specifically, you will be required to:

  • The management of questions/requests received;
  • Receive questions/requests (by phone or email) on human resources topics from employees and human resources representatives;
  • Record all questions/requests received to determine if they can be solved by the Contact Center team or whether they need to be forwarded to the second level teams or to the center of expertise;
  • Direct clients to self-service options (e.g., existing processes and policies on the Portal) by simultaneously providing guidance, if necessary;
  • Solve requests in scope of activity, either by phone or by email;
  • Escalated requests that do not fit from activity perimeter to the second or third level or to the center of expertise, to the qualified persons;
  • Seek assistance from the Team Manager/Team Coordinator to close complex requests;
  • Track partially processed requests (with "pending" status) and update status throughout the workflow;
  • Ensure tickets are closed on time, in accordance with the agreed deadlines
  • Identifying and reporting existing/potential risks.

Profile required

  • Good command of French (B2) and English (B2)
  • Positive attitude and a cooperative person;
  • Detailed oriented person with great organizational skills;
  • Dynamic, person, involved, serious, motivated;
  • Person accustomed to working with objectives in qualitative and quantitative terms;

Business insight

Societe Generale Global Solution Centre (SG GSC) acts as a business solution center for Societe Generale, one of the largest European financial groups. We provide high-quality professional services for more than 35 countries in various fields of activity – Finance & Accounting, HR, IT and Corporate Operations. Our mission is to be a partner of choice, valued for owning, transforming and innovating through best in class talent.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 21000XZA
Entity: SG Global Solution Centre Romania
Starting date: 2021/12/31
Publication date: 2021/11/15
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