HR Operational Risk Manager

Permanent contract|New York|Human Resources

HR Operational Risk Manager

New York, United States Permanent contract Human Resources


Responsible for managing the robust operational risk management program for HR in the Americas.  This includes setting strategy, determining best practices, and establishing and enhancing HR controls to help mitigate and reduce operational risks within the HR AMER perimeter.

  • Identify risk areas
  • Continuously assess the adequacy and effectiveness of the control framework in place to reduce and mitigate risks
  • Propose action plans to address residual risks
  • Ensure a follow-up of the implementation of all action plans.

Further responsibilities include: 

  • Act as the point of contact on all HR internal and external audit, regulator, compliance and Inspection missions or inquiries. Ensure thorough and timely follow-up of audit recommendations.  Ensure HR data is appropriately safeguarded.  Ensure compliance with all regulations applicable to the HR space.
  • Lead and effectively manage the comprehensive annual Americas Risk Control Self Assessment (RCSA) process.  Develop a consolidated RCSA presentation for RISK and HR Management.
  • Identify and report on any potential operational loss or data leakage incidents and effectively remediate and prevent reoccurrence.
  • Prepare and continue to evolve quarterly HR risk indicators.  Raise alerts to the management when risk indicators are elevated. Suggest action plans to mitigate those risks and report required threshold breaches to the Enterprise Risk Committee. 
  • Attend the monthly Operational Risk Committee on behalf of HR and prepare meeting materials to highlight HR emerging and business risks. 
  • Manage the first level permanent control program including liaising with global and AMER regional partners to ensure a robust control framework is in place.  Ensure all controls are executed in a timely manner and that any issues/trends are escalated with appropriate action plans.  Review and enhance controls for improved risk management effectiveness and efficiency within AMER/HUMN.  Certify permanent first level control execution on a quarterly basis.
  • Liaise with Legal to ensure a complete and accurate Employee Handbook.  Monitor the annual attestation process.
  • Act as the point of contact with Legal on any new or modified regulations to ensure compliance.
  • Act as Secretary of the Personal Relationship Review Committee to effectively assess any potential conflicts of interest.  This includes communicating with managers on the process, setting up the committee meetings with all parties, collecting required meeting materials, documenting meeting results and action items, and managing the annual attestation process.
  • Welcome all new HR joiners within AMER and conduct Risk/Data Security awareness training.  Continue to raise awareness of operational risks including cybersecurity.
  • Work with the HR Department Coordinator on business continuity plans and updates.
  • Periodically spot checks HR processes by performing process reviews within the assigned perimeter.  Suggest control improvements where required.  Report to senior management the results of the spot checks & work with the teams to establish any remediation actions necessary. 
  • Follow-up with department staff on HR Compliance and Mandatory Trainings to ensure all trainings are completed on time.
  • Work with the RISK Third Party Risk Management team, Sourcing, and HR department team leads to ensure that all expiring vendor agreements, as well as vendor ongoing monitoring reviews, are addressed in a timely manner per prescribed processes and policies.
  • Manage all access rights for the HR Secure Shared Drive to ensure appropriate access to HR data.  Conduct periodic access controls with all folder owners.
  • Ensure physical access to HR space is approved and request any changes through facilities.

Profile required

Technical Skills:

  • Excellent working knowledge of operational risk management practices in an HR environment, preferably in a financial services setting
  • Familiarity with audit methodology (ability to structure an approach, formalization of work done, substantiation and justification of conclusions, ability to perform substantive tests when necessary)
  • Excellent working knowledge of Excel, Word, PowerPoint 


  • Analytical; Ability to effectively identify and appropriately escalate issues
  • Good communication skills, both written and verbal
  • Results-oriented
  • Proactive and innovative
  • Excellent interpersonal skills; Independent with the ability to work collaboratively in a team setting
  • Strong project management skills
  • Client focus, industry savvy, awareness of current and emerging HR operational risks 


Experience Needed:

  • 6+ years of relevant experience
  • Previous supervision/managerial experience


  • Bachelor’s Degree Required

Business insight

At Societe Generale, we live by our 4 core values of commitment, responsibility, team spirit and innovation. We are engaged and demonstrate consideration for others. We act ethically and with courage. We focus our talent and energy on collective success. We experiment and propose new ideas. This way, we maximize our ability to serve client needs and anticipate market changes. Societe Generale is committed to strengthening bonds with colleagues, communities and the world in which we live, because relationships are at the heart of how we operate.

Diversity & Inclusion: 

Creating a diverse environment is one of our top priorities at Société Générale and we are proud to be an equal opportunity employer. Our dedication to promoting diversity, inclusion, and multiculturalism is reflected in everything we do.

We are committed to equal employment opportunity in all of our business practices, including recruitment, hiring, placement, promotion, transfer, compensation, benefits, selection for company sponsored training and development programs, and all other conditions and terms of employment

For you, this means Societe Generale does not consider or make employment decisions on the basis of age, disability, marital status, partnership status, national origin, sex, gender identity or expression, pregnancy, religion, race, sexual orientation, color, genetic information,
military or veteran status, citizenship status, familial or caregiver status, unemployment status, reproductive health decisions or any other characteristic protected by federal, state, or local law.

Hybrid Work Environment:
Société Générale offers a hybrid work arrangement that provides employees with the flexibility of working both on-site and remotely to balance their lifestyles and personal obligations with in-person interaction and collaboration with their colleagues.

With the increasing number of employees working on-site, Societe Generale continues to support a healthy and safe in-person working environment. The Company has implemented health and safety controls.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 22000NBW
Starting date: 2022/10/03
Publication date: 2022/08/04