IT Infrastructure Communications Specialist

Permanent contract|Montreal|IT (Information Technology)

IT Infrastructure Communications Specialist

Montreal, Canada Permanent contract IT (Information Technology)

Responsibilities

What will be your DAY-TO-DAY?

Strategy: ensure GTS AMER's influence locally, regionally, and internationally

- Build the GTS AMER communications strategy and major initiatives and make sure to follow the roadmap
- Align GTS offer with peers in the Group (Paris and other regions)
- Being the communications referent for other Bus in AMER but also with Paris and other regions.
- Be the GTS voice in local/regional initiatives: innovation committee, ERGs…
- Organize KPI reports and publish surveys and provide metrics to partners

Marketing & Project management: Promote GTS’s tech solutions with a focus on end Users solutions (DWS) and Cloud solutions (PLT)

- Create documentation support to better market GTS tools/products/services regarding upgrades, changes, and Infrastructure maintenance
- Identify short-term and long-range issues that must be addressed; providing information and commentary pertinent to deliverables; recommending options and courses of action; implementing directives.
- Animate et organize the cloud professional services team, prepare communication plans in coordination with the PS staff (Cloud Advisors, Cloud Solution Architects, Field Engineers), organize hands-on labs, lunch & learns…

Change Management: boost the adoption of new technologies by providing the appropriate tools to users

- Review GTS internal End Users Support (CCU) communication process and propose new ideas around it
- Develops new uses for existing products by analyzing statistics regarding market development; acquiring and analyzing data; consulting with internal and external sources.
- Provide presentations and training on current and new tools when needed
- Provide the project team with a status and keep accurate details of all work being performed
- Influences present and future products by determining and evaluating current and future market trends for communication and marketing these tools and processes.
- Work alongside Corporate Communications on large scale updates and bank wide technology changes or disruptions

Internal communications: make GTS a great place to work for the 250 employees

- Prepare documents, user guides, presentations, pamphlets, and charts to help maintain organizational structure
- Create recurrent newsletter to keep people up to date on GTS’s news
- Assist with high level presentations and EXCO presentations

Event: outline the best practices/formats for recurring events for maintain communication

- Assist with the support of recurring events such as Tech bars for all AMER regions

Profile required

Technical Skills:

Office suite with focus on PowerPoint presentation skills
Design and Graphics
Excel Intermediate
Strong knowledge of M365 Suite (Teams, OneDrive, SharePoint etc.)

Competencies:

Verbal Communication skills: Animating townhalls, presentation booths
Written communication
Animation of the Web Community
Marketing of Technology solution

Qualifications:

3-5 years’ experience in Marketing or Communications field

Educational Requirements:

Minimum of College graduation

Languages: Full professional Proficiency in French & English (reading, writing, speaking, and listening.)

Employees in this position should understand the institution’s approach to risk management and their respective roles in supporting a strong risk culture, as outlined in the SGUS Operations Enterprise Risk Management Framework.

Why join us

OUR Benefits:

WHAT WE DO DIFFERENTLY AT SOCIÉTÉ GÉNÉRALE

Competitive compensation & benefits offering, including but not limited to:

Minimum of 20 Vacation days + 4 personal days
- Supportive Maternity, paternity, parental and adoption leave policy
- Health spending ($2,000/year) and personal spending ($1,000/year) accounts with 75+ eligible reimbursement categories (health, training, electronics etc.)
- Fully sponsored virtual healthcare assistance and Employee Assistance Program to you and your immediate family
Various Employee Resource Groups (ERG) to engage with such as Pride and Allies, American Women Network, Black Leadership Network, One planet, etc.
A culture of continuous development by encouraging our employees various training programs (online training and coaching platform such as Coursera, GoFluent, Pluralsight, First Finance, and others)

Business insight

OUR CULTURE:
At Societe Generale, we live by our 4 core values of commitment, responsibility, team spirit and innovation. We are engaged and demonstrate consideration for others. We act ethically and with courage. We focus our talent and energy on collective success. We experiment and propose new ideas. This way, we maximize our ability to serve client needs and anticipate market changes. Societe Generale is committed to strengthening bonds with colleagues, communities, and the world in which we live, because relationships are at the heart of how we operate.

D&I:
Our Diversity & Inclusion Mission: Recruit, develop, advance, and retain a diverse workforce that is united in our efforts to enhance our competitive position and deliver innovative solutions to our clients.

Our Diversity & Inclusion Vision:
•   Engaged workforce that is demographically diverse in a way that reflects the communities in which we operate
•   Inclusive culture and workplace that recognizes employees' unique needs and utilizes their diverse talents
•   Engage our community and marketplace, and position the organization to meet the needs of all its clients

For more information about our D&I initiatives, please visit this link (https://americas.societegenerale.com/en/societe-generale-about/diversity-and-inclusion/)

HYBRID WORK ENVIRONMENT:
Societe Generale offers a hybrid work arrangement that offers employees the flexibility to work remotely, as well as on-site, in order to promote interaction and collaboration with colleagues while adhering to all SG standard protocols. Hybrid work arrangements vary based on business area. The applicable Business lines will determine and communicate the work arrangements that best meet their business needs.

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