IT Infrastructure & Desktop Support

Permanent contract|Beijing|Information Technology

IT Infrastructure & Desktop Support

Beijing, China Permanent contract Information Technology

Responsibilities

Main Responsibilities /Accountabilities / Tasks

  • Responsible for the 1st and 2nd line support, installation and maintenance of IT systems within the departments. 
  • Co-ordinate different parties internal/external to make sure agreed IT service level delivered and good customer relationship maintained
  • Involved in day-to-day user support and project work relating to the introduction/maintenance of IT systems.
  • Manage the server room and Hub room for local locations
  • To solve or escalate the IT related problems and follow them through until their conclusion. These could range from urgent calls requiring immediate attention to requests for maintenance on hardware or information relating to the introduction of new systems.
  • Provide innovative solutions for enhanced user experience
  • Leading and managing local IT projects for SG China
  • Propose improvements to Infrastructure services
  • Assist Infrastructure skill teams (Network, Server, Storage, Audio/Video) for some basic maintenance/coordination tasks

Profile required

Candidate Profile

Academic Background (degree and major)

  • University graduated

Working Experience /Technical Skills & Know how

  • Above 5 years of working experience as IT support/operation
  • Experience in IT Support function
  • In-depth working knowledge of Microsoft products, i.e.: Windows(workstation/server), Outlook, Skype/Teams, Share point, O365, etc.
  • Hands-on knowledge on Active Directory, DNS/DHCP/IP, file/print services, ACL, registry modification, policy configuration, VB scripting, SCCM package delivery and use of other desktop troubleshooting commands/tools would be essential
  • Good understanding of the IT infrastructure technologies (Server, Storage, Network, Middleware)
  • Basic knowledge of Cloud Technology (AWS/Azure/OpenStack)

Skills & Competencies

  • Knowledge of IT infrastructure
  • Working experience as Project manager
  • Responsible and committed team player with strong interpersonal skills
  • Excellent communication skills and customer-centric attitude
  • Able to follow process and procedure
  • Able to work both independently and as a team player
  • Able to learn quickly and work under a fast pace environment
  • Able to Work in multi-language and multi-cultural environment

Language Skills          

  • Able to communicate to technical and non-technical staff in verbal and / or written form in Mandarin and English

Computer Skill

  • Microsoft Windows/Office/PowerBI, Python

Professional Qualification

  • ITIL prefer, Network/AWS or Azure cloud related certification is a plus

Others

  • Be able to provide onsite support during the weekend for different activities.

Internal & External Business Relationship

  • Internally – Local IT teams including infrastructure, production and project/BA teams, other local departments, other production teams overseas.
  • Externally –Vendors, External audit

Business insight

SG China, head quarter based in Beijing, presents in 6 cities in China including Beijing, Shanghai, Guangzhou, Wuhan, Tianjin, Harbin.

GTS (Global Technology Services) department is providing the IT infrastructure related services and user workplace solutions for the whole bank. 

The candidate will be based in Beijing, reporting to local user support manager, as local IT support for Infrastructure (basic) and desktop end-user support. As a result, the successful candidate is expected to have good understanding of IT infrastructure and experience in desktop related technologies.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 210008RR
Entity: Societe Generale China Limited
Starting date: 2021/05/18
Publication date: 2021/03/22
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