IT Infrastructure Engineer

Permanent contract|Taiwan|IT (Information Technology)

IT Infrastructure Engineer

Taiwan Permanent contract IT (Information Technology)

Responsibilities

The candidate will be working in a matrix organization – as part of SG Taiwan IT team and part of regional GTS team in a high-pressure banking environment.

He / She will be required commitment and a strong team spirit.

A customer focused service mind is mandatory.

  • Provide 1st and 2nd level infrastructure support to SG Taiwan business. Maintain a customer oriented attitude in the team and ensure that users get the best available support
  • Coordinating with internal team and 3rd Parties on Incident management and resolution
  • Managing Infrastructure changes in accordance with the Change Management procedures
  • Coordinate the local implementation of regional/global GTS projects
  • Recommends solutions to problems and alternatives to current procedures, equipment and systems
  • Implement, maintain and review processes and procedures to ensure they are in accordance with SG policies.
  • Participate in the annual disaster recovery and business continuity exercises and maintain the necessary documentation
  • Assisting in and supervising the procurement activities
  • Assist on publishing/formalizing reports for Audit or regulatory purpose
  • Application Administration
  • Maintain and Update inventory of Application
  • Application ID and access right management

Vendor Management and Contract Management:

  • Coordinate with vendors and Legal officer (content validation) for new contract and existing contract amendment
  • Manage review of external service and support contracts to ensure they are in line with SG Global agreements.

Invoice and Expense Management:

  • Process vendor invoices and expense reports for payment
  • Follow up on all invoices with the Accounting Department to assure timely payment

Profile required

  • 5 years of experience on IT technical infrastructure, good working knowledge of Desktop infrastructure, System administration, Network and Telecommunication, Datacenter management is required
  • Ability to work under pressure, multi-task and prioritize in a fast paced and dynamic environment
  • Self-motivated and proactive way of work
  • Strong communication skills and customer-centric attitude
  • Good understanding on business and attention to detail
  • Production awareness. Able to follow process and procedure
  • Ability to work in a multicultural atmosphere with foreign speakers
  • Innovative and open to technologies evolutions

Business insight

Company Description

Societe Generale, one of Europe's leading financial services groups and a major player in the economy for over 150 years, supports 30 million clients every day with 133,000 staff in 61 countries. Our Group draws on our European roots to develop our activities internationally. Our unique geographic positioning enables us to connect Europe, Russia, and Africa with major global financial centres in Asia and the Americas. The Group combines financial strength, proven expertise in innovation and a sustainable growth strategy with the objective of creating value for all our stakeholders. We seek to be a trusted partner in the projects of those building tomorrow's world today.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 22000PKU
Entity: Societe Generale, Taipei Branch
Starting date: 2022/10/06
Publication date: 2022/09/08
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