IT Service Management Specialist M/F - VIE Hong Kong

 Hong Kong       International Volunteer Program        Information Technology


You will have the following main reponsibilities: 

Major Incident Management

  • The IT Service Management Specialist will participate in Shift (Asia hours) as part of FTS (Follow The Sun) Support to ensure the smooth operation of IT Production Control Tower.
Process Management & Steering
The IT Service Management Specialist will be the Guardian of various IT Production Processes in Asia :
  • Participate in various Local & Global Forums to contribute to the Continuous Improvement & Natural Evolution of these processes (due to new regulatory requirement or new business needs)
  • Produce the KPIs of these processes to facilitate the Monitoring & Steering of these processes.
  • Ensure good knowledge & practice of these processes, via Trainings to his/her colleagues.
  • Support / accompany the deployment of new IT processes along with the implementation of ITRM (IT Risk Management) Framework in Asia.

Project Management
The IT Service Management Specialist will contribute to the project management of various IT Transversal projects :
  • Project Objective Setting & Scoping.
  • Stakeholder management, planning, monitoring of project progress and status reporting.
  • Keeping track of progress, cost and resource usage
  • Participate in & follow-up on local, regional or global projects

Tool Automation
  • The IT Service Management Specialist will also be responsible to Automate the day-to-day tasks and Develop New Tools for the usage by Asia & Global teams.

CRM (Client Relationship Management)
  • Be the Coordinator between Business Users and IT Skill Teams / Feature Teams to ensure users can get Seamless IT Services (from a Production perspective) cross various IT organizations or teams.

The VIE assignment in a nutshell  

This VIE in Hong Kong is to begin as soon as possible but you need to plan 3 months between your application date and the beginning of your VIE assignment. It will last 24 months.

The VIE is a specific contract, under Business France’s eligibility criteria, opened to candidates under 28 and from the member states of the European Economic Space. For further information, please see

Profile Required

Your profile

You are graduated with a Master degree from Engineering or Business School or University with a specialization in Computer Science or Engineering (or equivalent)

You are fluent in English

You are proficient in Microsoft Office application (Excel, powerpoint), VBA, Python and SQL

Your skills:

  • Excellent Communication skill:  To lead and coordinate initiatives impacting many teams
  • Good Analytical skill:  To understand the main constraints and challenges, and identify patterns based on data analysis
  • Stakeholder Management / Inter-Personal skill:  Able to manage IT initiatives autonomously and be effective on the CRM role.

Why Join Us

Your career path

To facilitate the examination of your application by our English-speaking managers, we thank you for applying in English.

All our positions are open to people with disabilities.

Business Insight

GBIS is the Corporate and Investment Banking arm of the Société Générale Group. Present in over 50 countries across Europe, the Americas and Asia. GBIS provides corporates, financial institutions, investors and public sector clients with value-added integrated financial solutions.

The Information Technology Department (ITEC) provides and maintains IT solutions to support the business and the growth of it. The successful candidate will join the transversal Production (PRD) department as the IT Service Management Specialist, focusing on the steering of IT Production Processes. He/she will also have opportunities to manage IT Projects and be involved in Major Incident Management of IT.

All our positions are open to people with disabilities

Job code: 19000DYV
Business unit: SG Securities (HK) Limited
Starting date: Immediate
Date of publication: 24/10/2019
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IT Service Management Specialist M/F - VIE Hong Kong

International Volunteer Program   |   Hong Kong   |   Information Technology