IT Support Analyst

Permanent contract|Bucuresti|Information Technology

IT Support Analyst

Bucuresti, Romania Permanent contract Information Technology


ITIM (Innovation, Technology and IT Services) is the entity of the Société Generale group that invents the information systems of the retail bank of tomorrow. Its main challenge is to design and deliver fast, easy-to-use IT solutions that are innovative, scalable and secure, inspired and designed with customers, while ensuring quality every day.

The service covers both certification and YOGA environments.

The support manager must ensure that the approval and YOGA environments on BDDF and CDN are maintained in operational condition.

What you will do:

•Ensure daily chain monitoring on different  Homologation environements and YOGA;

•Ensure the supervision and management of Batch incidents (MVS / UNIX);

•Analyze the technical components in order to identify the debugging / relaunching actions;

•Ensures ad hoc interventions to limit technical malfunctions;

•Ensures the processing of requests for daily activities at the level of batch management;

•Take charge of incident management within its scope in conjunction with its team manager

•Ensure the production of monitoring indicators for banking services within its scope

•Ensure the establishment of documentation on the new perimeter;

•Ensure appropriate reporting to his manager;

•Analyze incidents and problems on its perimeter in order to suggest avenues for optimization and improvement, in collaboration with the owners and project managers;

•Running the morning tests;

•The follow-up of Batch "Enlarged heart of bank" in homologation and YOGA BDDF and CDN, also support and handling of incidents on BDDF (KLI, BEM, YOGA) and on CDN (HML, INT, YOGA).

•Follow-up of requests;

•Authorization management;

•Drafting of reports.

Profile required

•Notions of the architecture of batch environments;

•Basic knowledge of mainframe (MVS);

•Mastery of JCL execution and log analysis;

•Batch utilities: IDCAMS / VSAM, SORT, IEBGENER;

•Experience in the support field with mastery of incident management processes / tools;

•Experience with analysing technical components JCL, KSH in correspondence with the Sys out generates in order to identify the unlocking actions;

•Have the ability to analyze incidents and follow recovery instructions (Communication, message, prioritization, etc.);

•Banking knowledge and functional case analysis skills;

•French B2 (Read, Speak, Written).

Why join us

At SG GSC, you will find a flexible workplace and culture, autonomy, constant learning opportunities, dynamism, and talented people, making this experience a real career accelerator. You will also discover all the diversity of our businesses, in a sector that is constantly evolving and innovating.

If you feel like ambitiously pursuing your goals, then you have come to the right place.

Business insight

We are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.

Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.

If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!

Still hesitating?

You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 21000G44
Entity: SG Global Solution Centre Romania
Starting date: 2021/08/19
Publication date: 2021/06/04