IT Technical Support with French for KEAR

Permanent contract|Bucuresti|IT (Information Technology)

IT Technical Support with French for KEAR

Bucuresti, Romania Permanent contract IT (Information Technology)


To be part of Société Générale Global Solution Center means to work in a dynamic and active environment where your work has a real impact in the company’s activity. Our teams work in an Agile mode and are constantly encouraged to collaborate in transversal projects through which they can learn and adapt together to contribute to the growth of our excellence center.

Within the project management team, you will have to ensure the IT technical support (L1 and L2 requests and the maintenance of the application) for the users of the group Enterprise Architecture Repository solution, called KEAR, which is based on the HOPEX software package from MEGA.

Specifically, you will be required to:

  • Respond to standard requests received from users of the architecture tool
  • Dealing with minor incidents and proposing workarounds
  • Perform recurring procedures to keep the solution in operational condition
  • Ensure the maintenance of the application (development of the infrastructure, improvement, correction, monitoring of transactions, monitoring of logs, monitoring of performance, etc.) in partnership with infrastructure teams (GTS)
  • Support for regular actions on the infrastructure (evolution/installation of components, characterization of components, batches, operations on servers)
  • Ensure delivery of changes in production (qualification according to functional tests of changes in production)
  • Participate in updating of monitoring and reporting tools in parallel with the support activity
  • Participate in updating the knowledge base (KB) of the support team
  • Provide the tool training session for users

Profile required

  • Bachelor’s degree in Computer Science/Engineering
  • Advanced level in French and English
  • Working experience in ticketing solution
  • Working experience with enterprise architecture tools is a plus
  • Good comprehension skills as the business and the technical landscapes are complex
  • Able to work with multilingual documentation
  • Understanding of operational risk assessment
  • Know how to cooperate and exchange effectively with colleagues
  • Listen and share his points of view and his expertise by being open

Why join us

SG GSC is a Great Place to Work® certified company. Here, you will find a flexible workplace and culture, autonomy, constant learning opportunities, dynamism, and talented people, making this experience a real career accelerator. You will also discover all the diversity of our businesses, in a sector that is constantly evolving and innovating.

If you feel like ambitiously pursuing your goals, then you have come to the right place.

  • Plus, you will enjoy all our benefits
  • competitive compensation & remuneration, including annual performance bonus;
  • preventive healthcare plan, and group health & life insurance;
  • wide range of flexible benefits within a monthly budget;
  • office perks, wellbeing and mental health programs;
  • various social benefits and bonuses for personal or family events;
  • 9-to-5 workday & work-from-home options with enablement bonus at onboarding;
  • additional paid and unpaid time off, including Sabbatical leave;
  • learning and growth opportunities based on individual development and career plans;
  • unlimited access to various eLearning resources.

Business insight

We are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.
Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.
If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!
Still hesitating?
You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 22000FLQ
Entity: SG Global Solution Centre Romania
Starting date: 2022/07/11
Publication date: 2022/05/11