IT Virtualization Engineer, L3 Chapter Lead

Permanent contract|Hong Kong|IT (Information Technology)

IT Virtualization Engineer, L3 Chapter Lead

  • Hong Kong, Hong Kong
  • Permanent contract
  • IT (Information Technology)


1. 3rd Level support for desktop, virtualization and ecosystem services in Asiapac
         a. Enterprise Active Directory
         b. SCCM
         c. Symantec SEPM
         d. Citrix XenApp / VDI
         e. Data Management
         f. Windows Desktop Master / Corporate Desktop
         g. Print Servers
         h. DFS
         i. SG Developed User Administration Tools
2. Manage Projects to implement new services, enhance and refresh technologies related to desktop, virtualization and 
      ecosystem services in Asiapac
3. Monitor all technical platforms, for quality and continual service provisioning, including tracking and alerting 
      (queues, backups, errors, event logs)
4. Create and maintain technical documentations as well as provide regular training to desktop support teams
5. Collaborate locally, regionally & globally to ensure desktop, virtualization and ecosystem services and processes are 
      consistent in SG globally
6. Maintain regular contact with Paris DVS Exco and share information with locally and globally
7. Provide guidance to the local technical team on the global directions
8. Act as the link between the technical team and the regional Product Owner
9. Act as the technical team leader for the regional team

Profile required

1. Strong expertise of Windows 7 & 10 desktop OS
2. Strong expertise of Citrix XenApp/XenDesktop
3. Strong expertise in SCCM server/client and administration
4. Knowledge in Enterprise Active Directory administration
5. Knowledge with Symantec SEPM
6. Knowledge of Master Desktop Master
7. Knowledge of Print Services
8. Strong English speaking skills
9. Strong document writing capability
10. Able to work independently, to organize and manage own tasks
11. Team player, positive attitude, good communicator, able to work in a multicultural environment
12. Project management skills and fundamentals


  • Client - Client focus: I nurture a long-term relationship with the clients/internal partners
  • Team Spirit - Synergies: I make developing synergies within the Group a priority
  • Innovation - Technology: I include technological breakthroughs in the strategies implemented
  • Responsibility - Performance: I generate outstanding individual and collective performance
  • Commitment - Exemplarity: I embody the Group’s values 
  • Commitment - Sustainability: I develop people

Business insight

Societe Generale is one of the leading European financial services groups. Founded in 1864, we have been playing a vital role in the economy for over 150 years. With more than 133,000 employees based in 61 countries worldwide, we accompany 32 million clients throughout the world on a daily basis. Based on a diversified universal banking model, the Group combines financial strength with a strategy of sustainable growth.                                               
 ASIA-PACIFIC (ASIA), as one of the Business Units of Societe Generale, operates in 12 locations across the Asia Pacific region, employing over 2,500 employees with the regional headquarter located in Hong Kong. Our activities here are centered on Societe Generale's Global Banking & Investor Solutions pole (GBIS), a major growth engine for the Group and a key pillar of Societe Generale's universal banking model. Our expertise in Asia Pacific ranges from Corporate & Investment Banking (Advisory, Financing and Global Markets) to Asset Management, Global Transaction Banking and specialised financial services like Equipment & Vendor Finance and Vehicle Leasing & Fleet Management. In addition, Societe Generale's Global Solution Centre (SGGSC) in Bangalore and Chennai offers customised business solutions to the Societe Generale Group globally including ASIA.

Department Description

The IT Infrastructure department, Global Technical Services (GTS), is one of the major stakes for the bank and is at the heart of Societe Generale group's strategy.
Today, the Digital Transformation raises important challenges around IT Architecture, Infrastructure and Security. Many of these challenges are opportunities to imagine new experiences for our clients and new way to deliver IT services.
Within the Resources and Innovation division, GTS department plays a key role in the Digital Transformation. With more than 3500 GTS staff located across the world, GTS develops innovative projects while delivering operational excellence for infrastructure services to 133,000 employees and 32 millions external clients.
GTS staff motivation comes from the new technologies they deliver to enhance agility of the various business lines (Hybrid Cloud, Seamless security, Big Data and A.I., smart and virtualized workplace, best in class market data and connectivity to exchanges).

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 23000FF2
Entity: Societe Generale Hong Kong Branch
Starting date: 2023/06/09
Publication date: 2023/05/11