KYC Delivery Manager

Permanent contract|Bucuresti|Banking operations processing

KYC Delivery Manager

Bucuresti, Romania Permanent contract Banking operations processing

Responsibilities

The KYC Delivery Manager is responsible for managing the associated teams in accordance with business strategy, while planning, implementing and monitoring the operational performance across the different processes and associated transversal initiatives.

Specifically, you will be required to:

  • Manage multiple teams covering several business processes in backoffice banking operations;
  • Define and monitor the performance objectives for the teams and secure their execution;
  • Support in actions plans definition in case of KPIs deviation and act as decision maker in escalations management;
  • Support business development activity on respective perimeter;
  • Manage strategic and operational meetings with clients;
  • Collaborate with Support Functions teams (Transition, Continuous Improvement, Quality, Reporting, etc.) to support process optimization and diverses initiatives;
  • Participate in business projects (transitions, implementation of IT platforms, process changes, etc.) and monitoring their deployment.

Profile required

  • Minimum 5 years of managerial experience with relevant  exposure to large teams and multiple processes (leading teams of +50 employees and/or account management role is a plus);
  • Experience in project management/ process improvement / and / or transition of business processes;
  • Experience  in client engagement (account management, relationship with stakeholders on client side, responsibility on business reviews, budget management, etc.);
  • Good command of French (min. B1);
  • Effective interpersonal skills in an multicultural environment;
  • Motivated by dynamic business environment.

Why join us

SG GSC is a Great Place to Work® certified company. Here, you will find a flexible workplace and culture, autonomy, constant learning opportunities, dynamism, and talented people, making this experience a real career accelerator. You will also discover all the diversity of our businesses, in a sector that is constantly evolving and innovating.

If you feel like ambitiously pursuing your goals, then you have come to the right place.

Plus, you will enjoy all our benefits:

  • competitive compensation & remuneration, including annual performance bonus;
  • preventive healthcare plan, and group health & life insurance;
  • wide range of flexible benefits within a monthly budget;
  • office perks, wellbeing and mental health programs;
  • various social benefits and bonuses for personal or family events;
  • 9-to-5 workday & work-from-home options with enablement bonus at onboarding;
  • additional paid and unpaid time off, including Sabbatical leave;
  • learning and growth opportunities based on individual development and career plans;
  • unlimited access to various eLearning resources.

Business insight

We are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious. 

Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.

If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us! 

Still hesitating?

You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 22000NG9
Entity: SG Global Solution Centre Romania
Starting date: 2022/10/04
Publication date: 2022/08/05
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