KYC Quality Control Officer

Permanent contract|Hong Kong|Banking Operations

KYC Quality Control Officer

Hong Kong, Hong Kong Permanent contract Banking Operations


Responsibilities : 
The KYC Quality Control Officer is responsible for overseeing and ensuring the end-to-end quality review of client KYC profiles is accurate, complete and compliance with global and local regulatory standards and acting as a subject matter expert.

Core responsibilities include:

Quality Control

  • Accountable for the quality of client KYC files by ensuring all the global and local regulatory requirements are fulfilled
  • Adopt a standard checklist to ensure a consistent checking approach, the checks include but not limited to the relevance, quality and accuracy of client description, categorisation, client risk rating, screening, PEP assessment, and business approval and KYC Memo (when required)
  • Ensure proper record management of client KYC files and evidences in the SG client and KYC information systems
  • Provide feedback to case leads, makers of the checking anomalies, proactively monitor their repair progress and verify once fixed
  • Perform validation of the client KYC files by assessing the final client risk and providing final validation on the conducted KYC analysis
  • Work closely with case leads and makers (onshore, offshore and branches) and set their priorities which have been agreed with the business
  • Assist case leads, makers and Business (onshore, offshore and branches) to understand KYC requirements and provide additional rationale as to why certain documents are being requested
  • Ensure weekly productivity targets are met while quality remains at the highest standards, and actively communicate progress to the required stakeholders and management
  • Provide transparency, report incidents and escalate blocking or complex cases to business or Compliance with expected actions plans
  • Act as a point of contact for quality control matters to all internal and external stakeholders to CLD (e.g. makers, checkers, QA, Compliance, business and audit)
  • Understand profitability and urgency, and challenge non-active clients (ECM) / prospect clients (NBO)
  • Be adaptable to assist checking cases across NBO and ECM (periodic reviews and trigger events), different business lines, different risk ratings and different client types
  • Review the anomalies identified during the permanent supervision and quality assurance cycle and discuss the findings in a collaborative manner
  • Remediate all identified anomalies to the stipulated timelines (10 working days if no outreach) and provide the root cause of the identified anomalies and learn from them to minimise repeated occurrences
  • Ensure all the actions generated from the daily/weekly/monthly control reports are acted upon by the due dates
  • Monitor and manage the team mailbox, answer enquiries, file the email under proper categories daily

Subject Matter Expert

  • Act as a subject matter expert on the KYC regulatory requirements
  • Build a strong knowledge of the operational processes across the entire client lifecycle i.e. from sales initiation, new business onboarding, client refreshes (regular or ad-hoc) to offboarding
  • Collaborate with peers in the KYC requirement changes relating to Compliance policies or internal guidance as required and ensure the changes are effectively embedded and communicated within CLD
  • Participate in the knowledge management framework involving the issuance of bulletins, delivery of new hire trainings, ongoing refresher courses and targeted training sessions

Continuous Improvement

  • Collaborate with other teams and contribute to initiatives aimed at automation and efficiency gains
  • Work with peers to minimise rework and redundancy across APAC CLD
  • Be a quality advocate and promote CLD and business to conduct their client due diligence functions in accordance with the internal policies, procedures and within the regulatory framework
  • Liaise with global Norms & Experts team and regional/local Compliance teams to seek clarification on requirements when uncertain

Profile required

  • Practical knowledge of AML/CFT and non-financial crime regulations (e.g. US, FCA, HKMA, MAS, FATCA, OECD) gained through work experience in client onboarding/KYC, Compliance, controls or audit domain
  • Good attention to details along with an open and investigative mind-set, able to see issues at both a high-level and in detail
  • Strong team player with excellent communication, partnering and influencing skill
  • Good organisational skills, ability to work in a dynamic and highly pressure environment and juggle competing priorities 
  • Highly motivated self-starter, eager to learn and willing to work on a variety of assignments
  • Demonstrated ability to think innovatively and challenge the status quo
  • Able to communicate risks and issues in a proactive manner, and escalate the blocking points to management with mitigation plans

Behavioral Skills

  • Client - Risk: I strive to satisfy clients while taking into account risks for the company
  • Team Spirit - Synergies: I make cooperation with colleagues in and outside my team a priority
  • Innovation - Simplification: I make things & ideas simple  
  • Responsibility - Accountability: I make decisions in my scope of responsibilities
  • Commitment - Sustainability: I strive to develop my skills and knowledge

Business insight

Company Description
Societe Generale is one of the leading European financial services groups. Founded in 1864, we have been playing a vital role in the economy for over 150 years. With more than 148,000 employees based in 76 countries worldwide, we accompany 32 million clients throughout the world on a daily basis. Based on a diversified universal banking model, the Group combines financial strength with a strategy of sustainable growth.

Our expertise in the Asia Pacific region ranges from Corporate & Investment Banking (Advisory, Financing and Global Markets) to Asset Management, Securities Services, Trade Finance and Cash Management Services. Leveraging on our formidable global footprint, we serve corporates, financial institutions and the public sector. With our regional headquarters in Hong Kong, we operate in 11 countries across Asia Pacific, employing over 6,600 employees. You can find us in Beijing, Seoul, Tokyo, Singapore, Mumbai, Sydney and other locations in the region.

Department Description
The Client Lifecycle & Digital Department (CLD) resides as part of the Wholesale Clients Technology & Operations division within Global Banking and Investor Solutions (GBIS)

CLD’s mission is to deliver a state-of-the art digital platform, targeting both users and clients in covering pre-trade, execution and post-trade activities. CLD aims to grow our internal client knowledge and deliver a user-friendly experience through the client lifecycle, while mitigating risk to protect the bank. The department consists of the following teams:

  • Existing Client Management - responsible for managing and completing all KYC reviews, including periodic reviews, trigger events and remediation
  • New Business Onboarding - responsible for managing and completing all new client onboarding activities
  • Client Experience Management - responsible for providing our key clients with bespoke service, and acts as a final escalation point to address client incidents and requests
  • CLD Controls Office - responsible for managing operational risk and controls, audit inspections, advisory, training & procedures, quality controls and quality assurance
  • Projects - responsible for management and delivery of day-to-day activities, as well as change initiatives impacting CLD

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 21000FR7
Entity: Societe Generale Hong Kong Branch
Starting date: 2021/07/01
Publication date: 2021/05/26