KYC Quality Control Officer

Permanent contract|Hong Kong|Corporate & Investment banking

KYC Quality Control Officer

Hong Kong, Hong Kong Permanent contract Corporate & Investment banking


Responsibilities : 
The KYC Quality Control Officer is responsible for overseeing and ensuring the end-to-end quality review of client KYC profiles is accurate, complete and compliance with global and local regulatory standards and acting as a subject matter expert.

Core responsibilities include:

Quality Control
• Accountable for the quality of client KYC files by ensuring all the global and local regulatory requirements are fulfilled
• Adopt a standard checklist to ensure a consistent checking approach
• Ensure proper record management of client KYC files and evidences in the SG client and KYC information systems
• Provide feedback to case leads, makers of the checking anomalies, proactively monitor their repair progress and verify once fixed
• Ensure weekly productivity targets are met while quality remains at the highest standards, and actively communicate progress to the required stakeholders and management
• Act as a point of contact for quality control matters to all internal and external stakeholders to CLD (e.g. makers, checkers, QA, Compliance, business and audit)
• Be adaptable to assist checking cases across new business and existing clients (periodic reviews and trigger events), different business lines, different risk ratings and different client types
• Review the anomalies identified during the permanent supervision and quality assurance cycle and discuss the findings in a collaborative manner
• Ensure all the actions generated from the daily/weekly/monthly control reports are acted upon by the due dates

Subject Matter Expert
• Act as a subject matter expert on the KYC regulatory requirements
• Build a strong knowledge of the operational processes across the entire client lifecycle i.e. from sales initiation, new business onboarding, client refreshes (regular or ad-hoc) to offboarding
• Collaborate with peers in the KYC requirement changes relating to Compliance policies or internal guidance as required and ensure the changes are effectively embedded and communicated within CLD
• Participate in the knowledge management framework involving the issuance of bulletins, delivery of new hire trainings, ongoing refresher courses and targeted training sessions

Continuous Improvement
• Collaborate with other teams and contribute to initiatives aimed at automation and efficiency gains
• Work with peers to minimise rework and redundancy across APAC CLD
• Be a quality advocate and promote CLD and business to conduct their client due diligence functions in accordance with the internal policies, procedures and within the regulatory framework
• Liaise with global Norms & Experts team and regional/local Compliance teams to seek clarification on requirements when uncertain

Profile required

Profile Requirements:
• 8 years of practical experience in KYC quality control gained through the KYC or Compliance function
• Strong knowledge of AML/CFT regulations including HKMA/SFC, MAS and EU Directives 
• Good attention to details along with an open and investigative mind-set, able to see issues at both a high-level and in detail
• Strong team player with excellent communication, partnering and influencing skill
• Good organisational skills, ability to work in a dynamic and highly pressure environment and juggle competing priorities 
• Highly motivated self-starter, eager to learn and willing to work on a variety of assignments
• Demonstrated ability to think innovatively and challenge the status quo
• Able to communicate risks and issues in a proactive manner, and escalate the blocking points to management with mitigation plans
• Strong verbal and written communication in English. Have working knowledge in an Asian language (such as Japanese, Chinese) is an adventage

Business insight

Department Description
The Client Lifecycle & Digital Department (CLD) resides as part of the Wholesale Clients Technology & Operations division within Global Banking and Investor Solutions (GBIS).

CLD’s mission is to deliver a state-of-the art digital platform, targeting both users and clients in covering pre-trade, execution and post-trade activities. CLD aims to grow our internal client knowledge and deliver a user-friendly experience through the client lifecycle, while mitigating risk to protect the bank. The department consists of the following teams:

• Existing Client Management - responsible for managing and completing all KYC reviews, including periodic reviews, trigger events and remediation
• New Business Onboarding - responsible for managing and completing all new client onboarding activities
• Client Experience Management - responsible for providing our key clients with bespoke service, and acts as a final escalation point to address client incidents and requests
• CLD Controls Office - responsible for managing operational risk and controls, audit inspections, advisory, training & procedures, quality controls and quality assurance
• Projects - responsible for management and delivery of day-to-day activities, as well as change initiatives impacting CLD

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 21000Z4O
Entity: Societe Generale Hong Kong Branch
Starting date: 2022/01/01
Publication date: 2021/11/25