KYC Team Leader

 London - Great Britain       Permanent contract        Other job functions


Description of the business line or department

To enhance to KYC and client on boarding process undertaken by the Private Banking teams within SG Hambros by providing advice and guidance to increase the quality and efficiency of the process to improve the overall experience to the client.


  • As part of KYC Task Force Action plan initial focus will be to review and enhance the quality of KYC for our existing clients with detailed client reviews undertaken by the Private Banking teams with KYC Advisors providing proactive advice and guidance to increase the quality of our client files

  • Once the Task Force Action Plan has been completed to continue as a KYC advisor where you will:

  • Lead the CI KYC advisor team in assisting the Private Banking team with client ongoing reviews and to review client on boarding applications to ensure they are in line with policy and have all the information to be submitted to compliance and relevant committees.

  • To streamline, update and communicate best practice and policy in line with bank policy and regulatory requirements to improve the efficiency, quality of information gathered and submissions

  • To train the relationship managers where necessary on policies, procedures and legislation in order to facilitate a more efficient process

Key responsibilities

  • Direct management and development of team members will be a requirement, therefore, requires technical proficiency and management skills. This is in order to effectively supervise and monitor the work of the team while motivating team members to meet objectives and to support their career progression through active coaching, mentoring and appropriate training. 

  • Guide and assist relationship managers in complying with the objectives of the KYC action plan.

  • Ability to project manage the remainder of KYC Project on transfer to BAU

  • Review client due diligence documentation and questionnaires ensuring the correct information has been supplied to the client and supplied by the client to the relationship manager

  • Complete the KYC Memo with the Banking teams

  • Contact with clients when necessary

  • Work constructively with other stakeholders such as Compliance & Middle Office in the performance of their tasks

  • Assist in the preparation of management information to enable tracking of progress versus KYC action plan targets

  • Perform all duties in accordance with the principles outlined in the KH Code of Conduct, as well as the policies and procedures relevant to your responsibilities, to ensure that you adhere to a culture that treats clients fairly and focuses on the long-term sustainability of client relationships

  • To foresee any potential issues that may affect the on boarding process and provide solutions to enable these problems to be mitigated

  • Train relationship managers on AML, Sanctions, Policy and Procedure, and Compliance procedures

  • Conduct regular reviews with private banking team to establish areas for improvement and recommend strategies to meet both client and Bank objectives.
  • Able to articulate difficult messages and decisions through effective communication and verbal reasoning.
  • Motivate and lead for success, establishing priorities for the team’s activities.
  • Manage time effectively achieving balance between dedicated support to Private bankers and leading/managing team.
  • Embed customer excellence in the team ensuring adherence to the golden standards, achieving KPIs and conducting weekly huddles.
  • Regularly monitor and review team’s workloads to ensure follow up actions have been undertaken.
  • Build trust, inspire and engage key stakeholders through effective communication.

  • Operate in a constructive manner with others (within the team, with the management, with other commercial teams, within SG)

  • Provide support functions with ideas and feedback to improve efficiencies and client service standards.

  • Drives and coordinates action with all support functions, notably risk & compliance

  • Maintain an appropriate balance between global standards and local rules and practices.

  • To set an example and demonstrate leadership in respect of risk awareness, conduct, behavioural and compliance culture matters; ensure the embedding of a positive culture of compliance within the team, with internal stakeholders, as well as to clients, bankers and markets. To lead to the right outcomes in all material respects.
  • Complete the evaluation process for team members where required ensuring progression plans as well as documented with SMART objectives. Monitor, on a periodic basis, through regular performance discussions and feedback

All our positions are open to people with disabilities


Competencies and work experience


  • Individual contributor competencies as defined in the SG Leadership Model

  • Excellent knowledge of AML/KYC

  • Experience in performing Customer Due Diligence

  • Able to communicate effectively through different backgrounds and cultures

  • Effective written and spoken communication skills

  • Strong risk awareness and able to identify and confidently raise issues

  • Ability to assess and analyse information

  • Attention to detail and focus

  • Team Spirit & Collaboration

  • Business oriented and solution provider “able to think out of the box”

  • Comfortable to have contacts with clients

  • Arabic or Russian language is an asset

    Work Experience

  • Team leadership and management

  • Experience in similar KYC front office supporting roles

  • Excellent knowledge of AML/KYC

  • Experience of working on Compliance related projects/Customer Due Diligence

  • Wealth management and private banking experience is desirable

  • Understanding of Middle East or Russian Market is an asset



Necessary: Degree level qualified and / or can demonstrate significant financial services experience


Desirable: Level 4 diploma qualified (or working towards), Compliance qualification


If you feel you have the required experience and qualifications, then please apply to the SG Resourcing Team, and we will manage your application. At Societe Generale, we believe our people are our strength and are core to the success of our business. As such, we search for, recruit and appoint the best available person on the basis of aptitude and ability, regardless of sex, marital or civil partnership status, race, colour, nationality, ethnic or national origins, pregnancy, disability, age, sexual orientation, religion, belief or gender reassignment


People join for the impact they can have on us. They stay for the impact we have on them. A flatter structure offers visibility and exposure beyond that of our competitors, so you know our names, and we know yours. It's personable, human, and inspires success through passion. By encouraging open mindedness and a willingness to share ideas, we have adapted to market changes and thrived through innovation. Bringing words like “hard work” and “dedication” together with “community” and “respect” has enabled us to work collaboratively and build our future together. We call this Team Spirit and it's what makes us different. It's what makes you different.

Job code: 19000NX0
Business unit: Kleinwort Hambros
Starting date: 04/11/2019
Date of publication: 04/09/2019
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KYC Team Leader

Permanent contract   |   London - Great Britain   |   Other job functions