KYC Team Leader – M/W/D

Permanent contract|Warsaw|Risks

KYC Team Leader – M/W/D

  • Warsaw, Poland
  • Permanent contract
  • Risks


Société Générale group has been operating in Poland since 1976 which makes it one of the foreign banks with the longest presence in the country. It provides services in the area of corporate and investment banking (Société Générale S.A. Branch in Poland), insurance (Sogecap S.A. Branch in Poland and Sogessur S.A Branch in Poland) and leasing (ALD Automotive and SG Equipment Leasing).

As a key pillar of the Société Générale Group’s universal banking model, SG CIB supports the economy by playing a key intermediary role, offering broad market access to issuers and smart investment solutions to investors. The service we bring to our corporate and financial institutions clients revolves around three main activities - investment banking, financing and markets - and our global franchises of equity derivatives and natural resources. For our clients we stand out because we are a trusted advisor with a worldwide leading engineering expertise and a quality product suite.


  • Supervises KYC team to achieve the operational objectives set by the management
  • Organizes and manages the activity in the most efficient way possible in order to provide quality treatments
  • Ensures that the team contributes to the quality of customer service (done indirectly by internal stakeholders) and to the improvements in the processing for which they are responsible
  • Manages the team efficiency, the quality of the outcome provided and key stakeholders
  • Supports, motivates and develops its employees on a daily basis so that they can fully contribute to the achievement of objectives

Tasks and responsibilities:

  • Understand and explain the contribution of each employee to customer satisfaction
  • Set up and monitor on a daily basis the indicators of his/her team and the KRIs in compliance with the objectives defined with management for Know Your Customer (KYC) activities
  • Permanent awareness of the staff on the quality of service provided to our internal and external customers during weekly meetings
  • Master and apply the rules of communication on incidents
  • Analyze and propose areas for improvement. Ensure that the operating procedures are formalized and followed by the employees
  • Follow up on the action plans of his/her team's initiatives and projects
  • Work in collaboration with other teams and departments
  • Develop the relationship with internal stakeholders’ teams
  • Motivate and assist the team in achieving operational objectives
  • Promote team spirit and mutual support
  • Support the team in case of difficulty
  • Evaluate the performance, skills and knowledge of his/her employees and support them in their development
  • Ensure the smooth integration of new employees in order to enable them to quickly increase their skills
  • Organize and implement the transformations decided at the level of KYC which affect the team
  • Escalate blocking or complex case, organize dedicated calls with internal stakeholders (KYC teams, Compliance, Front Office) to unlock difficult cases
  • Act as a team player

Profile required

Studies & experience:

  • University education
  • Minimum 4 years Investment Banking management operations experience
  • Minimum 2 years people management experience

Language skills:

  • English fluency
  • Polish - intermediate level

Technical, operational & Soft skills:

  • Results orientation: regularly evaluates his/her own performance and that of the team
  • Human capital development: trains and supports team members as they perform new tasks
  • Change management: approaches new situations with an open mind
  • Cooperation: encourages open discussions on different points of view
  • Team management: recognizes the important achievements of employees

Why join us

Société Générale Poland is a multi-category bank offering every employee the possibility to have several careers in a professional career path. Internal mobility and training are two core areas we focus on, in a dynamic, prosperous and evolving context.


  • Work in an international structure and opportunity for development
  • Work in a pleasant atmosphere, dynamic and challenging environment
  • Support in quick adaptation
  • Extensive individual medical care package
  • Benefits package in accordance with SG policy

Business insight

At Societe Generale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious. Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA. If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!

Still hesitating?
You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

  • Reference: 22000OFC
  • Entity: SG CIB
  • Starting date: immediate
  • Publication date: 2023/03/15