L1 Support Analyst

Permanent contract|Bucuresti|IT (Information Technology)

L1 Support Analyst

Bucuresti, Romania Permanent contract IT (Information Technology)


We are seeking to hire a proactive team player to help us bring value in our line of work. As part of our team, you will put your soft skills, quick and outside of the box thinking to work and help us deliver excellent functional support service whilst improving your analytical abilities.

What you will do:

•Handle users’ requests (ticket monitoring and closing for each request received);

•User rights management (user profile creation/update/deletion);

•Handle tool functionality related questions received from users;

•Act as a back-up for a team member when required;

•Work with L2 Support and/or other departments on technical issues; collaborate/participate to continuous improvement process that will help improve software performance, and/or upgrade interfaces;

•Escalate cases to L2 if unable to solve incoming issues;

•Identify and report any possible issue or tool bug to colleagues/concern teams;

•Participate in report analysis alongside TL when needed;

•Actively contributes to documentation and knowledge database development.

Profile required

•Proven experience in MS Office (Word, Excel, PowerPoint);

•Strong French and English skills;

•Quick thinking and fast solving skills;

•The desire to work in fast-paced environment;

•Creativity, team spirit and proactivity;

•Nice to have SQL, People Soft.

SPOC - STOICA Ioana Mirela- ioana-mirela.stoica@socgen.com; DRAGOMIR Anamaria Octavia - anamaria-octavia.dragomir@socgen.com

Why join us

At SG GSC, you will find a flexible workplace and culture, autonomy, constant learning opportunities, dynamism, and talented people, making this experience a real career accelerator. You will also discover all the diversity of our businesses, in a sector that is constantly evolving and innovating.

If you feel like ambitiously pursuing your goals, then you have come to the right place.

Business insight

We are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.

Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.

If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!

Still hesitating?

You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 21000S3K
Entity: SG Global Solution Centre Romania
Starting date: 2021/12/15
Publication date: 2021/09/15