L2 Support Analyst

Permanent contract|Bucuresti|Information Technology

L2 Support Analyst

Bucuresti, Romania Permanent contract Information Technology

Responsibilities

We are seeking to onboard in our team a Level 2 support Analyst to help us and the internal business partners with providing qualitative support on HR Tools (workforce administration and payroll).

·Handle HR actors’ requests (ticket monitoring and closing for each request received);

·Provide feedback to the client on the opening and closure of the request and if necessary, processing time;

·Transfer cases to L3 if unable to solve incoming issues;

·Contribute to testing on tool enhancements;

·Offer support to the team leaders/ team coordinators in implementing the action plans for improving service;

·Participate in production monitoring committees;

·Maintain up-to-date documentation, and application contacts.

Profile required

·Fluent in English; French B2 level is a plus;

·Intermediate Excel skills (VLOOKUP, HLOOKUP, pivot tables);

·Positive attitude and a cooperative person;

·Appetite for communication both written and oral;

·Work experience in support functions;

·Very good attention to details;

·Basic SQL knowledge is a plus.

Why join us

At SG GSC, you will find a flexible workplace and culture, autonomy, constant learning opportunities, dynamism, and talented people, making this experience a real career accelerator. You will also discover all the diversity of our businesses, in a sector that is constantly evolving and innovating.

If you feel like ambitiously pursuing your goals, then you have come to the right place.

Business insight

We are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.

Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.

If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!

Still hesitating?

You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 21000556
Entity: SG Global Solution Centre Romania
Starting date: 2021/05/24
Publication date: 2021/04/02
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