L2 SUPPORT ANALYST

Permanent contract|Bucuresti|Information Technology

L2 SUPPORT ANALYST

Bucuresti, Romania Permanent contract Information Technology

Responsibilities

We are seeking to hire a proactive team player to help us bring value in our line of work. As part of our team, you will put your soft skills, quick and outside of the box thinking to work and help us deliver excellent functional support service whilst improving your analytical abilities.

What you will do:

•Handle users’ requests (ticket monitoring and closing for each request received);

•User rights management (user profile creation/update/deletion);

•Handle tool functionality related questions received from users;

•Act as a back-up for a team member when required;

•Work with L2 Support and/or other departments on technical issues; collaborate/participate to continuous improvement process that will help improve software performance, and/or upgrade interfaces;

•Escalate cases to L2 if unable to solve incoming issues;

•Identify and report any possible issue or tool bug to colleagues/concern teams;

•Participate in report analysis alongside TL when needed;

•Actively contributes to documentation and knowledge database development.

Profile required

•Proven experience in MS Office (Word, Excel, PowerPoint);

•Strong French and English skills;

•Quick thinking and fast solving skills;

•The desire to work in fast-paced environment;

•Creativity, team spirit and proactivity;

•Nice to have SQL, People Soft.

Why join us

At SG GSC, you will find a flexible workplace and culture, autonomy, constant learning opportunities, dynamism, and talented people, making this experience a real career accelerator. You will also discover all the diversity of our businesses, in a sector that is constantly evolving and innovating.

If you feel like ambitiously pursuing your goals, then you have come to the right place.

Business insight

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 210005X9
Entity: SG Global Solution Centre Romania
Starting date: 2021/05/03
Publication date: 2021/03/29
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