L2 Support Analyst

Permanent contract|Bucuresti|IT (Information Technology)

 L2 Support Analyst

Bucuresti, Romania Permanent contract IT (Information Technology)

Responsibilities

We are seeking to hire a skilled L2 Support Analyst to monitor the production environment (daily monitoring of the optimal functioning of the services) and to ensure  support (requests for information or help concerning the use and operation of specific applications).

As part of our team, you will interact with business partners at Société Générale group level and propose solutions that can reshape the digital world of tomorrow.

Specifically, you will be required to:

• Perform application chain monitoring (morning check, flow monitoring)

• Handle on demand requests (ticket monitoring and closing for each request received)

• Perform scheduled tasks according to calendar/client requirements

• Perform data administration and application management (data updates, script execution, launching on-demand processing, data export for processing)

• Detect application defects and incidents and raise alerts

• Identify root-cause and propose solution

• Transfer cases to L3 if unable to solve incoming issues

• Contribute to testing on tool enhancements

• Actively participate in operational meetings

• Maintain up-to-date documentation and application contacts

• Provide activity reports if requested

• Ensure training for peers, back-up, new colleagues and follow results

Profile required

• Fluent in English and French

• Intermediate Excel skills

• Work experience in support functions

• Analytical thinking and problem-solving orientation

• Very good attention to details

• Positive attitude and a cooperative person

• Appetite for communication both written and oral

• Basic SQL knowledge is a plus

• Running/debugging macros is a plus

Why join us

SG GSC is a Great Place to Work® certified company. Here, you will find a flexible workplace and culture, autonomy, constant learning opportunities, dynamism, and talented people, making this experience a real career accelerator. You will also discover all the diversity of our businesses, in a sector that is constantly evolving and innovating.

If you feel like ambitiously pursuing your goals, then you have come to the right place.

  • Plus, you will enjoy all our benefits
  • competitive compensation & remuneration, including annual performance bonus;
  • preventive healthcare plan, and group health & life insurance;
  • wide range of flexible benefits within a monthly budget;
  • office perks, wellbeing and mental health programs;
  • various social benefits and bonuses for personal or family events;
  • 9-to-5 workday & work-from-home options with enablement bonus at onboarding;
  • additional paid and unpaid time off, including Sabbatical leave;
  • learning and growth opportunities based on individual development and career plans;
  • unlimited access to various eLearning resources.

Business insight

We are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.
Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.
If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!
Still hesitating?
You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 22000NA8
Entity: SG Global Solution Centre Romania
Starting date: 2022/10/03
Publication date: 2022/08/03
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