L2 Support Analyst

Permanent contract|Bucuresti|IT (Information Technology)

L2 Support Analyst

Bucuresti, Romania Permanent contract IT (Information Technology)

Responsibilities

Within the Société Générale Group, you will join the Corporate Functions Technologies (CFT), which is a shared services centre and is part of the Société Générale Group's Resources and Innovation Department (RESG).

You will be part of the H2R team which is mainly a solution centre for applications that concern the Group's Human Resources. This team manages the IT projects of the HR and IT domains and deals with the implementation of solutions for the HRIS centres.

Specifically, you will be required to:

Providing L2 Technical Support to internal Clients, HR Group tools
Opening, monitoring and closing of tickets for each request received, maintaining the client informed - all actions performed via the dedicated ticketing tool;
Transfers cases to L3 if unable to solve incoming issues;
Participates in production monitoring committees;
Maintains up-to-date documentation, mailing lists and application contacts;
Participates to complex issues analysis and resolution, or on evolutions with the Business Analysts in the team;
Collaborates with the other team members where needed, on multiple topics;
Offers support to the team leaders/ team coordinators in implementing the action plans for improving service;
Participates in Agile ceremonies;
Conducts Agile related activities, as per the process agreed in the team;

Profile required

Able to work with English and French speaking users (at least B2 level);
Positive attitude and a cooperative person;
Very good communication skills both written and oral;
Work experience in support functions;
Very good attention to details;
Agile methodology knowledge and experience (it’s a plus);
Solution oriented;
Good MS Office (Excel, PowerPoint) skills;

We also value:

The ability to create and maintain good relationship with users;
Very good team spirit;
Good analytical and synthesis skills.
Autonomy;

Why join us

SG GSC is a Great Place to Work® certified company. Here, you will find a flexible workplace and culture, autonomy, constant learning opportunities, dynamism, and talented people, making this experience a real career accelerator. You will also discover all the diversity of our businesses, in a sector that is constantly evolving and innovating.

If you feel like ambitiously pursuing your goals, then you have come to the right place.

Plus, you will enjoy all our benefits:

competitive compensation & remuneration, including annual performance bonus;
preventive healthcare plan, and group health & life insurance;
wide range of flexible benefits within a monthly budget;
office perks, wellbeing and mental health programs;
various social benefits and bonuses for personal or family events;
9-to-5 workday & hybrid model with work-from-home enablement bonus at onboarding;
additional paid and unpaid time off, including Sabbatical leave;
learning and growth opportunities based on individual development and career plans;
unlimited access to various eLearning resources.

Business insight

We are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.
Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.
If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!
Still hesitating?
You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.