L2 Support Analyst with French

Permanent contract|Bucuresti|IT (Information Technology)

L2 Support Analyst with French

Bucuresti, Romania Permanent contract IT (Information Technology)


Societe Generale Global Solution Centre (SG GSC) acts as a business solution center for Societe Generale, one of the largest European financial groups. We provide high-quality professional services for more than 35 countries in various fields of activity – Finance & Accounting, HR, IT and Corporate Operations. Our mission is to be a partner of choice, valued for owning, transforming and innovating through best in class talent. IT Filiere is part of the Centre and comprises four Perimeters: Retail Banking, Security and Infrastructure, Internal Support Applications and Investment Banking,  with a total of more than 800 IT professionals.   

Specifically, you will be required to:

  • Provide supervision and functional and application management of insurance services and take charge of Level 2 requests;
  • Take charge of incident management and acces requests management in conjunction with his team leader and the other teams involved in the process;
  • Ensure punctual interventions to limit technical malfunctions;
  • Ensure the processing of requests for everyday acts and other ad hoc operating requests;
  • Ensure the production of monitoring indicators for the insurance services within its scope;
  • Ensure the implementation and updating of operational documentation related to the activity;
  • Ensure the drafting of appropriate reports to his manager

Profile required

  • The service mainly covers the production environment: Ensure daily monitoring of the optimal functioning of the services;
  • User support: requests for information or assistance regarding the use and operation of specific applications;
  • Ensures the prevention of malfunctions (continuous checks of services, development of service monitoring procedures, analysis and monitoring of incidents and problems in order to propose avenues for optimization and improvement in collaboration with project owners and contractors);
  • Support, processing and monitoring of incidents until closure;
  • Participates in production monitoring committees and/or project committees;
  • Maintain documentation (operating methods, FAQs) and application contact list up to date;
  • Support for ad hoc work and follow-up of requests;
  • Writing specific reports;
  • Ensures permanence on the perimeter according to established schedules and internal organization;
  • Experience in the support field with mastery of incident management processes/tools;
  • Ability to analyze incidents and follow up on instructions on incidents (communication, message, priority assignment, etc.);
  • French and English at the intermediate level.

Why join us

SG GSC is a Great Place to Work® certified company. Here, you will find a flexible workplace and culture, autonomy, constant learning opportunities, dynamism, and talented people, making this experience a real career accelerator. You will also discover all the diversity of our businesses, in a sector that is constantly evolving and innovating.

If you feel like ambitiously pursuing your goals, then you have come to the right place.

Plus, you will enjoy all our benefits:

  • competitive compensation & remuneration, including annual performance bonus;
  • preventive healthcare plan, and group health & life insurance;
  • wide range of flexible benefits within a monthly budget;
  • office perks, wellbeing and mental health programs;
  • various social benefits and bonuses for personal or family events;
  • 9-to-5 workday & hybrid model with work-from-home enablement bonus at onboarding; 
  • additional paid and unpaid time off, including Sabbatical leave;
  • learning and growth opportunities based on individual development and career plans;
  • unlimited access to various eLearning resources.

Business insight

We are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.
Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.
If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!
Still hesitating?
You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 230001OA
Entity: SG Global Solution Centre Romania
Starting date: 2023/03/31
Publication date: 2023/01/19