Lead Expert

Permanent contract|Bangalore|Innovation / Project / Organization

Lead Expert

Bangalore, India Permanent contract Innovation / Project / Organization


Job Description:

  • Ability to coach large staff & teams across business units and across levels
  • Ability to conduct business reviews and recommend improvements by analyzing business risks, efficiency and quality.
  • Challenge and recommend the existing process enhancements with the complete functional knowledge on upstream and downstream processes.
  • Proven expertise in Coaching, analyzing root cause and provide solutions for residual risks at value chain.
  • If necessary, adapt the coaching approach and patterns depending on internal and external constraints
  • Contribute to and animate the customer service coaching community
  • Manage stakeholders across GSC GBSU and program stakeholders globally.
  • Define/create a coaching program roadmap and track delivery & flag/resolve any key risks, challenges, and blockers
  • Establish a strong governance & partnership with GBSU BUs & SUs to deliver on Client Centricity initiatives. Close collaboration and coordination with multiple Business lines and stakeholders to improve SG responsiveness & promoting a Client Centric Mindset & Dialog.
  • Negotiate and influence decisions by working closely with Line Manager
  • Propose innovation, renunciation and simplification. Contribute to forums of organizations and bring-in industry's standards.
  • Continuous upskilling of industry knowledge and address any new business or product launch queries.
  • Contribute to the Global Expert community of value chain.
  • Train experts and lead experts in the team.
  • Manage work force allocation and identify team's training needs

Profile required

  • 8+ years of experience in working with global banking centers as a Coach.
  • Adapt the coaching approach and patterns depending on internal and external constraints
  • Create an Expert League within the BLs.
  • Demonstrated strong evaluation and problem-solving skills.
  • Proven functional and technological proficiency.
  • Attitude of sharing knowledge and experiences with the peer team of experts
  • Strong networking and marketing skills to work with counterparts globally.
  • Proven ability of strategical thinking and understanding of client centricity, regulatory and risk management framework.
  • Exceptional communication, partnership and collaboration skills.
  • Excellent execution rigor and ability to handle ambiguity and deliver towards the organization's vision.
  • Ability to work in a complex, results-driven work environment in a culturally diverse and geographically spread team with varying level of knowledge and skills set

Why join us

“We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status”

Business insight

At Societe Generale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.

Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.

If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!

Still hesitating?

You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 22000URO
Entity: SG Global Solution Centre
Starting date: immediate
Publication date: 2022/11/04