Lead Expert - KYC

Permanent contract|Chennai|Banking operations processing

Lead Expert - KYC

  • Chennai, India
  • Permanent contract
  • Banking operations processing


Providing technical guidance to Teams on KYC policy and procedural matters

Resolving queries raised by production teams using Query management tool

Lead all communication to the prodution teams on the change/updates in policies and address their queries

Mentor and support training deliverables related to business stakeholders in key technology functionality & KYC Process

Coordinate with Norms & Expert team to discuss on the complex or unresolved topics to streamline the business operations.

Supporting the Learning & Development team in content development and delivering training as needed and assess, review and Finalise L&D training material

Lead content development and delivery of all need based and refresher training for the covered perimeter

Ensure that production staff has all required skillset to perform the assigned role

Own change management deliverable defined for team to the covered perimeter

ACT as an arbitrator of quality issues and disputes between IQA/onshore QA and QC’s.

Responsible to ensure the process documents are up to date as per latest policy and procedures, regulatory requirements and other regulatory needs

Esuring the KYC escalation policies are followed

Profile required

· Should have completed graduation / post graduate in Commerce

· Should have 7+ years of relevant experience

· Good proficiency with MS Excel, Access, PowerPoint, MS Word

· Should have a relevant industry accreditation in the area of expertise , 

· Client-oriented: pro-activeness, responsiveness, listening partners/clients needs

· Results oriented: deliver projects and monitoring tools and dashboard for production

· Quality of communication: written and oral

· Deductive and Analytical skills

· Open minded and innovative approach

Change management and accompaniment

Behavioral attributes

Ability to work in a cross cultural team across geographical locations and time zones

•Strong communication skills (oral and written)

•Ability to demonstrate team spirit, client focus and ownership

•Willingness to be part of a deadline driven process

•Investigative abilities and eye for detail

•Good analytical and problem solving skills

Why join us

“We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status”.

Business insight

At Societe Generale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.

Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA. If you too want to be directly involved, grow in a stimulating and caring areat, feel useful on a daily basis and develop or strengthen your expertise.

Still hesitating?

You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 23000LIM
Entity: SG Global Solution Centre
Starting date: 2023/10/23
Publication date: 2023/08/02