LEAD SERVICE ANALYST - Client Relationship Management

Permanent contract|Bangalore|IT (Information Technology)

LEAD SERVICE ANALYST - Client Relationship Management

Bangalore, India Permanent contract IT (Information Technology)


·  Follow-up end to end Business process / Business chain.

·  Steering : Focus on SLA definition, Daily SLA follow-up, Yearly Review, Monitoring and Reporting.

·  Crisis Management and Reporting of Key events on Production.

·  Accountable for production issues from incident occurrence, remediation to Root Cause Analysis (RCA), follow-up and Publish Post Mortems

·  Generate Key Performance Indicator (KPI)s / KRI’s and Identify opportunities for improvement and Innovate.

·  Lead the creation, implementation and monitoring of an effective governance with all the regional stakeholders.

·  Production Monitoring : Strengthen business chain monitoring in co-ordination with Production chapters.

·  Stakeholder Management – Steering Production Governance with all stake holders .

·  Drive conduct key ceremonies of Process / Practice like project kickoff, STEERCO and OPCO etc

·  Track, evaluate and drive process improvements and concerns. Monitor and correct process non-compliance

·  Deploy, execute and improve Information Technology Infrastructure Library (ITIL) processes for the Business Process/ Business chain.

·  Apply ITIL best-practices and methodologies. Propose changes to the existing processes and contribute to the evolution of new model/process.

·  Prepare, publish and monitor process documentation and process reports.

·  Conduct workshops and trainings on ITIL processes. Provide information on ITIL processes related audit queries to internal/external auditors

·  Estimate production infrastructure and service prices from Total Cost of Ownership (TCO) perspective on cloud or data center

Profile required

1. New Position for Manager Service Delivery in the GBSU/FRM/RPM Team.

2. Experience : 08 -12 years.

3. Skills :Basic Investment Banking Knowledge preferably Market Risk Domain [ Good to have]

               Soft Skills : Good Communication Skills, Interpersonal skills, Conflict Management, Stakeholder Management, Crisis Management.

4. Role Name : Client Relationship Manager for Market Risk.

Why join us

“We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status”.

Business insight

At Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.
Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.
If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!
Still hesitating?
You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices and sharing their skills with charities. There are many ways to get involved.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 22000CY0
Entity: SG Global Solution Centre
Starting date: 2022/07/18
Publication date: 2022/05/11