Lead Service Analyst - Incident Management

Permanent contract|Chennai|IT (Information Technology)

Lead Service Analyst - Incident Management

Chennai, India Permanent contract IT (Information Technology)

Responsibilities

Manage end to end lifecycle of Incident

As an Incident Manager, you will be the first point of escalation and will be responsible for managing the incident within the agreed service levels. If deemed a major, you will initiate the major incident process, engage the appropriate teams and follow thru with effective communications till the end of the incident.

  • Ensure incidents are resolved within the stipulated SLA
  • Manage the BaU reporting
  • Manage the stakeholder comms 
  • Prepare the incident report 
  • Improvisations

Profile required

Experience Req: 5 to 7 Years

Experienced at managing escalations and major incidents, taking charge of the incident bridge, driving the incident bridge as well as the stakeholder communication.

The candidate should be technically sound with knowledge of infrastructure. The candidate should have good command over spoken and written English. Knowledge of French is preferred.

Managing the stakeholder meetings with appropriate analysis on the trend, proactive measures and post incident reviews.

Why join us

“We are committed to creating a diverse environment and are proud to be

an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin,

genetics, disability, age, or veteran status"

Business insight

At Societe Generale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.

Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.

If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!

Still hesitating?

You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 22000UHS
Entity: SG Global Solution Centre
Starting date: immediate
Publication date: 2022/11/09
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