Lead Sys Engg- Virtual application, Virtual desktop infrastructure (Citrix)

 Chennai, India       Permanent contract        Information Technology


• Responsible for handling Incident and Request Management.
• Participate in Change and Problem Management
• Monitor the infra proactively and fix it even before user's report it.
• Provide support for L1 engineers for incident investigation, diagnosis and resolution.
• Ensure resolution of most of the incidents and service requests.
• Provide input to Level 3/4 for problem management and resolution of major or elevated incidents.
• Provide required inputs to stakeholders involved in case of critical incidents like outages.
• Raise change requests where required.
• Implement Standard and minor changes.
• Ensure ITIL compliance for all incidents and service calls
• Ensure KPI compliance for all incidents and service calls
• Adhere to documented notification and escalation process
• Communicate to the customer while responding to a case and after resolution of the case.
• Participate in regular reviews with the team leads
• Update daily reports and checklists as defined.
• Create and update documentation
• Daily health checks on the Citrix environment to ensure service availability
• Administration of XenApp 6.5 and above
• Support Virtual Desktop Infrastructure hosted on XenDesktop
• Maintain Citrix XenApp, VDIs and other core Citrix Components
• Administration of Ivanti User Workspace Manager.
• Application installation, publication in CITRIX environnent
• Act on alerts received through SCOM, Edgesight, Qlik, Citrix Director or other monitoring tools.
• Basic Troubleshooting of Windows Server 2008 and 2016
• Strong multi-tasking and organizational skills; Ability to prioritize simultaneous high visibility customer and internal escalations
• Engineer should have minimum knowledge in scripting and should be able to automate reoccurring manual tasks

Profile Required

Spl Systems Engineer is responsible for second level management of Citrix XenApp, XenDesktop, Ivanti User Workspace Manager, Windows Server, Incident tickets, SCOM alerts, Queue Monitoring and Infra alerts. Engineer should be able to Perform and manage routine maintenance tasks for the Citrix services in accordance with Citrix best practice. Engineer should have minimum knowledge in scripting and should be able to automate reoccurring manual tasks.

Must have good knowledge of the following technologies:


•Citrix XenApp 6.5/7.X

• Citrix XenDesktop 7.X

• Windows 2003/8/12

• SCCM 2007/12

• Ivanti UWM 

• ITIL Principles

• Change Management Practices

Good to have knowledge of these technologies:


• PowerShell



• Knowledge of Incident management

• Knowledge of Change management

• Knowledge of ITIL Frame Work"


Why Join Us

“We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status”

Business Insight

A 100% owned subsidiary of European banking and financial services major Societe Generale (SG), Societe Generale Global Solution Centre (SG GSC) came into existence in 2000. Established as an offshore development centre in Bangalore, also having a presence in Chennai, SG GSC has 15 years of sustainable delivery expertise to its credit, and develops global best practices to promote the strategic objectives of the Societe Generale Group.

SG GSC possesses in-depth understanding of the business processes and cutting-edge technologies across domains of Societe Generale’s diverse portfolio. We deliver best-in-class solutions to the Group’s entities in the realm of corporate and investment banking, retail banking, specialized financing and insurance, private banking, and global investment management and services.

We place the highest importance on our employees and provide extensive opportunities for career progression and development. SG GSC conforms to the group diversity principles, and has a multi-cultural staff representing seven nationalities, and speaking 20 languages. Women comprise 25% of our workforce.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Job code: 20000CTO
Business unit: SG Global Solution Centre
Starting date: 31/07/2020
Date of publication: 17/06/2020
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Lead Sys Engg- Virtual application, Virtual desktop infrastructure (Citrix)

Permanent contract   |   Chennai   |   Information Technology