Responsibilities
- Level 3 incident management for France and Europe/Middle East
- Follow up and Support of Azure/Intune Devices
- Correctives actions to bring down the level of tickets (incidents and requests)
- Advanced Troubleshooting on multiples technologies.
- Provide the necessary documentation for best practices in English
- Manage (Incident documentation, Knowledge Base update, best practices communication to Level 2 and Level 1, ...)
- Train other support teams (Level 2, Level 1)
- Continuous improvement of the services provided by CDS
- Incident Management
- Problem Management
- Change Management
- Software Deployment Process Knowledge on SCCM and with Good knowledge on Mass Software Distribution, Collection Creation and Managing Advertisements.
- Trouble Shooting of SCCM Distribution failures
- SCCM Client troubleshooting.
- Analyzing the current process and suggest improvements.
- Knowledge of SQL Query creation for custom reporting.
- Maintain Deployment Calendar and License Validation process.
- Client OS working / troubleshooting skills on Windows 10.
- Server OS working / troubleshooting skills on Windows Server 2008 / 2012/2016.
- Workstation management using Intune.
- Experience of using Autopilot in Intune.
- Knowledge on Package and Patch deployment using Intune
- Knowledge on Company portal configuration in Intune
Profile required
Mandatory Skills / Experience –
- Advanced Troubleshooting on multiples technologies.
- Knowledge of GPO, Registry, Logs, SCCM, MDT and other EUS services / infrastructure
- Ticketing tool experience
- AD / GPO / DFS / Print server administration
Good to have skills / Experience
- Symantec AV administration (or any other AV tool)
- Agile and ITIL frameworks
- PowerBI
- Powershell
Why join us
“We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status”
Business insight
At Société Générale, we are convinced that people are drivers of change, and that the world of
tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.
Whether you’re joining us for a period of months, years or your entire career, together we can have
a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.
If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a
daily basis and develop or strengthen your expertise, you will feel right at home with us!
Still hesitating?
You should know that our employees can dedicate several days per year to solidarity actions during
their working hours, including sponsoring people struggling with their orientation or professional
integration, participating in the financial education of young apprentices and sharing their skills with
charities. There are many ways to get involved.
In the field of Why Join Us?
We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.
- Reference: 22000R3F
- Entity: SG Global Solution Centre
- Starting date: immediate
- Publication date: 2023/02/21