LYXOR - Client Relationship Manager

 MILANO, Italy       Permanent contract        Asset Management

Responsibilities

*Take in charge KYC process (with SG and relative Transfer Agent) and fully onboard new clients, in collaboration with sales
* Coordinate with Marketing, Legal, and Compliance departments to approve material for distribution to clients and prospects
* Participate, as sponsor or coordinator, to projects which enhance services to clients in the region
* Be involved and active contributor to marketing budget management and monitoring, organize events and marketing campaign for the region
* Handle claims raised by clients of the region, in cooperation with Head of CRM
* Act in line with compliance and regulatory rules
* Ensure clients' satisfaction as a whole

Profile Required

** Excellent executive level communication skills (oral and written) and the ability to interact well with Senior Leaders, Clients, and other related Service Providers
** Ability to communicate difficult concepts in a simplistic format
** Strong ability to multi-task large projects while maintaining consistency with regular client demands
** Strong analytical and data synthesizing capabilities and be proficient in analyzing information, developing the message and understand how to position Lyxor Investment solutions
** Project management and organization skills
** Comprehensive knowledge of Asset management products and services
** Operational efficiency and ability to think and act fast, in respect with Compliance and regulatory rules
** A good understanding of portfolio management theory

** Capacity to step back to analyse issues and situation and propose solutions
** Fluency in English essential, French is a plus

Behavioral
** Strong commitment to provide quality customer management
** Team oriented and high collaboration skills
** Very good interpersonal influencing and negotiation skills in working with groups both internally and externally

** Continuous desire to learn and be curious


Business Insight

 

Founded in 1998, Lyxor Asset Management is a wholly owned subsidiary of Societe Generale, whose aim is to deliver sustainable performance solutions anchored on research and risk management. Three are the values at the core of any Lyxor performance and product:

INNOVATION: managed account platform, SmartlX range, sophisticated financial techniques, research team specialized in macroeconomics, quantitative and alternative investments.

 

TRANSPARENCY: advanced risk approach shared with clients, detailed reporting.

 

FLEXIBILITY: liquidity, tailor-made solutions.

 

Under the supervision of Head of Business Development Italy and Head of EMEA Client Relationship Management (based in Paris) main responsibilities as Client Relationship Manager for Italy.

* Assist in the development and expansion of the Lyxor AM franchise in Italy
* Manage relationships with all clients whose business was generated by local sales. Ensure close follow-up of key accounts in conjunction with sales representatives
* Constitute the interface between all stakeholders involved in the Client Relations (Sales, Fund Management, Compliance, Legal, Engineering, KYC, Operations)
* Contribute to retain Clients' assets

* Help sales to raise new assets



We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Job code: 19000YKR
Business unit: SG CIB
Starting date: Immediate
Date of publication: 21/02/2020
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LYXOR - Client Relationship Manager

Permanent contract   |   MILANO   |   Asset Management