Manage end to end life cycle of IPC management process.
The Incident Manager is responsible for the effective implementation of the Incident Management process and carries out the corresponding reporting.
He represents the first stage of escalation for Incidents, should these not be resolvable within the agreed Service Levels.
Societe Generale Global Solution Centre (SG GSC), a 100% owned subsidiary of European banking major Societe Generale (SG). Our role and purpose is to enable the strategic vision of Societe Generale Group. We are doing this by pioneering cutting edge innovation from Design Thinking to Smart Automation & Artificial Intelligence and applying it to banking. SG Global Solution Centre provides services in the areas of Application Development and Maintenance, Infrastructure Management, Business Process Management, and Knowledge Process Management to Societe Generale’s business lines around the world.