Manager Customer&Performance Management

 Bucuresti, Romania       Permanent contract        Corporate Finance / Accounting


As a Manager Customer&Performance Management you will act as an adviser for Finance SSC teams and clients, monitoring perfomance and answer to ad-hoc requirements from transversal stakeholders.


Your Role in a Nutshell:


Performance monitoring

  • Develops and maintains performance dashboards that track actual to target metrics: operational, HR, risks
  • Net Promoting Score management, follow up actions plans and improvement area
  • Product owner for KPI application for Finance


  • Headcount follow up: budget/forecast, rate card evolution and consolidation for internal clients
  • Global view of the client invoices: budget/forecast, efficiency gains and consolidation for internal clients
  • Invoice collections performance for Finance clients
  • Point of contact for financial departments of EBS and clients

Contractual framework

  • Implement the contractual framework for EBS clients and sub-contracted services
  • Ensure contracts are updated and signed for all new and existing clients
  • Point of contact for clients and internal EBS departments


  • Coordinate different projects together with project managers: tools implementation, norms related to outsourcing or other areas, continuous improvement projects.


Profile Required

A little about You


  • Managerial experience at least 3 years in a multicultural environment
  • Previous experience in: client management, controlling and project management;
  • You are fluent in English; French would be an advantage
  • You have a strog knowledge of Excel and Access tools (making reports, graphs, pivot tables, queries)
  • Knowledge of business intelligence platforms (Power BI, Tableau) is an advantage.


We also value


  • Clear communication style in different registers towards team, peers, management and different partners
  • Problem solving and conflict management skills
  • Rigor and critical sense to provide accurate figures and meaningful explanations
  • Commitment to respect deadlines.

Business Insight

To be part of Societe Generale European Business Services means to work in a dynamic and active environment where your work has a real impact in the company’s activity.


Our teams work in an Agile mode and are constantly encouraged to collaborate in transversal projects through which they can learn and adapt together in order to contribute to the growth of our center of excellence.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Job code: 19000WBT
Business unit: SG European Business Services
Starting date: 31/01/2020
Date of publication: 28/11/2019
Share on

Manager Customer&Performance Management

Permanent contract   |   Bucuresti   |   Corporate Finance / Accounting