Manager Fund Order Processing & Cross unit team - CDI

Permanent contract|Luxembourg|Banking operations processing

Manager Fund Order Processing & Cross unit team - CDI

Luxembourg Permanent contract Banking operations processing



The Manager reports to the Head of FOP & Cross Unit and manages a team of associates.

His/her key areas of responsibility are Dealing and Reporting, Onboarding Support and readiness, reconciliation, cash investigations, corrections within the register, manual payments, claims, daily and monthly reporting. He/she has the responsibility to ensure that day to day operations are running efficiently and that exposure to risk is limited. He/she is responsible to manage 15 staffs including team leaders.

Tasks and responsibilities:

Transfer Agency activities supervision

• Ensures that processes are carried out in accordance with internal procedures and policies, with internal/ external KPIs and SLAs and compliance requirements;

• Teams’ tasks include Dealing and Special Funds handling via various electronic links (Fax, Swift, FTP, NSCC, Clearstream, Euroclear), FX handling, NAV injection, estimated and final cashflow reporting and communication, Contract Note & payment instruction generation and monitoring, internal and external dealing reporting;

• Coordinates the development, maintenance and control processes, procedures, checklists and checkpoints for the team;

• Is responsible for the implementation of relevant projects, corporate initiatives, management communication;

• Clearly communicates expected standards of performance for team/ projects/ tasks;

• Ensures timely and accurate handling of all Dealing, Correction, Special Funds, Payments and Clearing Activities;

• Signs off relevant daily verifications and process validations;

• Communicates a clear vision of the strategy;

• Promotes risk awareness, assessment and control within the department;

• Fosters an environment where SLA, procedures, policies and processes are adhered to and procedural changes are introduced to enhance the ongoing performance of the department;

• Supports engagement with relevant parties to discuss and agree potential solutions;

• Works closely with other business units to develop initiatives that optimize operational efficiency and effectiveness;

• Ensures a high standard service level to clients;

• Plans effectively the way services are delivered so that all activity is directly related to providing quality services and meeting the expectations of clients;

• Supervises the progress of local and international project deliverables of the Fund Order Processing & Cross unit team and ensures they are delivered as per the deadlines defined by the project manager;

• Leads the hiring process for new hires and monitors ongoing hiring and staff development needs;

• Acts as a mentor to staff on team – delegates work as appropriate, supports their training and development, monitors their performance and provides feedback to management;

• Liaises with SGSS branch offices as well as with SGSS Luxembourg local departments to solve transversal issues whenever required.

Risk control and processes/productivity improvement

• Manages the controls established/required within the group and ensures they are in line with corporate standards, CSSF legal requirements and ISAE 3402;

• Participates in audits, Compliance and Risk sample checks;

• Enhances the productivity of the Fund Order Processing & Cross unit team: find ways of reducing the department’s costs, defining scalable solutions, polyvalence, cross functions, training;

• Provides regular feedback to the Head of Fund Order Processing & Cross unit on staff achievements in line with individual and corporate objectives;

• Prepares the resource capacity planning by year end for the following year (against project resources forecasting; resources availability; efficiency achieved during the current year, forecasted activity growth).

Team development and management

• Supervises and drives the Transfer Agency activities;

• Ensures the skills' development of the team members and follows them in the day to day (feedback, performance interview);

• Conducts staff appraisals and performance plans;

• Identifies the training/certification needs of the team members;

• Motivates the team;

• Participates to the recruitment process related to the functions he/she supervises;

• Is in charge of the administrative management of the team (holidays, backup).

Profile required

• Very good background in Fund Distribution Services;

• Very good knowledge of legal rules and regulations;

• Very good knowledge in risk management;

• Very good financial skills;

• Good knowledge of project management tools and methodologies;

• Very good working use of Microsoft Office especially Excel;

• Very good financial skills;

• Strong English and French knowledge;

• Responsibility;

• Organisation and rigor;

• Analytical mind;

• Interpersonal skills;

• Client orientation;

• Result Orientation;

• Ability to solve problems;

• Flexibility;

• Supervision et delegation;

• Team members' development;

• Ability to diffuse a strategic vision;

• Ability to motivate and federate;

• Conflict management;

Position not subject to MIF II.

Why join us

Société Générale Luxembourg is a multi-category bank offering every employee the possibility to have several careers in a professional career path. Internal mobility and training are two core areas we focus on, in a dynamic, prosperous and evolving context.

Business insight

We offer our employees a working environment adapted to the evolution of the business lines; this translates in two key words: remote working & agility (depending on the department).

Our unique geographical location in the heart of the City Centre and close to the Luxembourg City train station allows our employees to benefit from the advantages of a European capital.

“Building together, with our clients, a better and sustainable future through responsible and innovative financial solutions”.
Our CSR strategy is at the heart of our DNA and the Group wishes to position itself as one of the key players in the fight against climate change by supporting customers in their energy transition. In Luxembourg, our international environment offers us tremendous diversity within our teams, for which we guarantee equal opportunities.

Our open-innovation lab #Leplateaulux, in connection with the Luxembourg innovation ecosystem, allows our employees to benefit from proximity with external start-ups and internal project developers.

Société Générale Securities Services (SGSS), the Securities business line of Société Générale Group, is one of the main Administration and Custody actors for mutual funds in Luxembourg. We offer a complete range of services for institutional clients: liquidity management, compensation, depositary and conservation services, funds administration and asset servicing, transfer agent and issuer services.

Our Recruitment process:

The short-listed candidates will be invited to perform a reasoning test, a personality questionnaire and to one or more face to face interviews in order to discuss about their experience, skills and values. In order to finalize the recruitment process, the selected candidate will have to present a certain number of supporting documents before his integration (copy of diplomas, proof of previous jobs, and possibly an extract of the criminal record (bulletin n ° 3 for the Grand Duchy of Luxembourg).

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 21000MSS
Entity: Société Générale Securities Services
Starting date: 2021/10/01
Publication date: 2021/07/21