Manager Service Delivery-IPCM

Permanent contract|Bangalore|IT (Information Technology)

Manager Service Delivery-IPCM

Bangalore, India Permanent contract IT (Information Technology)

Responsibilities

  • Identify, initiate, schedule and conduct incident/problem reviews
  • Responsible for education of the Incident/Change Management process
  • Ability to manage the life cycle of incidents/problems from creation to closure.
  • Ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements
  • Must be able to identify and declare the incident as Major incident and follow the MIM process and the ensure incident is resolved at the earliest.
  • Monitor the incidents/problems to ensure the Service Level Agreement is respected
  • Analyze the incidents/problems and prepare the remediation to avoid them from recurring in future.
  • Responsible for assigning incidents/problems within the team
  • Establish continuous process improvement cycles where the process, activities, procedures and supporting technology is reviewed and enhanced where applicable
  • Remediate a deviation in the process if required
  • Monitor and review the execution of the process at a high-level, ensure it remains consistent with the organization’s current culture and IT infrastructure management process.
  • Manages and coordinates all activities necessary to control, track and audit Changes in the environment.
  • Attend CAB/XCAB, ensures Change status, progress and issues are communicated to the appropriate groups.
  • Responsible to review Change Schedule and initial approval of change requests

Profile required

  • Identify, initiate, schedule and conduct incident/problem reviews
  • Responsible for education of the Incident/Change Management process
  • Ability to manage the life cycle of incidents/problems from creation to closure.
  • Ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements
  • Must be able to identify and declare the incident as Major incident and follow the MIM process and the ensure incident is resolved at the earliest.
  • Monitor the incidents/problems to ensure the Service Level Agreement is respected
  • Analyze the incidents/problems and prepare the remediation to avoid them from recurring in future.
  • Responsible for assigning incidents/problems within the team
  • Establish continuous process improvement cycles where the process, activities, procedures and supporting technology is reviewed and enhanced where applicable
  • Remediate a deviation in the process if required
  • Monitor and review the execution of the process at a high-level, ensure it remains consistent with the organization’s current culture and IT infrastructure management process.
  • Manages and coordinates all activities necessary to control, track and audit Changes in the environment.
  • Attend CAB/XCAB, ensures Change status, progress and issues are communicated to the appropriate groups.
  • Responsible to review Change Schedule and initial approval of change requests

  • Reporting:

  • Audits and manages the process lifecycle and reports to upper management
  • Produce management reports
  • Report Change Management activities to upper management.
  • Provide incident/problem backlog report to management on a weekly basis
  • Technology Requirements:

  • Must have strong experience in OpenStack Cloud
  • Good to have experience in AVI load balancer and traffic manager
  • Experience with Container Platforms
  • Understanding of virtualization concepts with Linux & KVM

Why join us

“We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status”

Business insight

At Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow

will be shaped by all their initiatives, from the smallest to the most ambitious.

Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.

If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!

Still hesitating?

You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices and sharing their skills with charities. There are many ways to get involved.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 22000MOG
Entity: SG Global Solution Centre
Starting date: immediate
Publication date: 2022/08/04
Share