Microsoft Office 365 Unified Collaboration Engineer

Permanent contract|New York|Information Technology

Microsoft Office 365 Unified Collaboration Engineer

 New York, United States  Permanent contract  Information Technology


Our Unified Communications and Collaboration professionals are tasked with both operational and design engineering responsibilities in a Microsoft windows and cloud hosted Infrastructure environment. You will work closely with both IT and business partners to design and implement solutions supporting business needs, with emphasis on Microsoft Office 365 Services such as Skype/Teams, OneDrive, and SharePoint Online with integration of Enterprise Voice integration (Oracle/Acme Packet) SBC/ECB, and regulatory recording solutions (Verba, NICE NTR, Global Relay). You will also maintain a focus on automation and DevOps within the Unified Communications / Collaboration Perimeter


Day to day responsibilities include but not limited to:

  • Within the constructs of the team, design and implement critical business systems solutions aligned with corporate strategic direction
  • Management of operational and project related tasks/responsibilities
  • Explanation and justification of design decisions to IT peers, and articulation of advantages/risks of alternative solutions
  • Diagnosing and troubleshooting complex Skype/Teams, Enterprise voice, and Unified Communication and Collaboration issues
  • Root cause analysis, incident management, communication with internal clients / business partners / Service team members, when applicable
  • Ensures all production changes are made in accordance with production lifecycle methodology and risk/change management guidelines
  • Provide technical mentoring to other team members
  • Contributions within architecture reviews/strategic development activities
  • Participation in after-hours/weekend work in rotation with all members of the team

Profile required

Technical Skills Required:  

  • Microsoft Office 365 (Teams, OneDrive, Sharepoint Online, Azure), Lync/Skype, Scripting, Active Directory, Skype Enterprise Voice (Oracle/Acme Packet SBC), Archiving Services
  • Architecture/design and implementation experience with knowledge of Microsoft and Cloud based technologies (Lync/Skype/Teams, SharePoint Online, OneDrive, Active Directory/Azure, DNS), scripting (PowerShell, Python, automation), and Agile methodologies
  • Experience with Unified Communications and Collaboration technologies related to Enterprise Voice, Archiving, and External Federation Services
  • Experience with Cloud based collaboration tools used in the enterprise ecosystem (Teams, Zoom, BlueJeans, ON24)
  • Exposure to other infrastructure areas including: Active Directory, VMware, NAS Storage, Backup & Recovery, SQL Server, Cloud Services, etc.
  • Troubleshooting experience with TCP/IP, DNS and some level of experience with network infrastructure/topology

Technical Skills Desired:

  • Trading Telephony technologies
  • Specific familiarity with Oracle/Acme Packet SBC or comparable products
  • Knowledge of Session Initiation Protocol (SIP) and/or Skinny Client Control Protocol (SCCP)
  • Involvement with Archiving solutions: Global Relay, NICE NTR, Verba
  • Forwarding thinking of implementing Ethical Wall and Machine Learning capabilities within the collaboration ecosystem
  • ITIL experience is preferred

Experience Needed:

  • Minimum of six years of experience within Unified Communications and associated technologies

Educational Requirements:

  • Bachelor’s Degree in Computer science/Engineering or the equivalent experience
  • Certification in MS technologies and/or IT Project Management, a plus

Languages: (Other than English)

  • Fluency in French, a plus

Business insight

The Global Technology Services organization (GTS) consists of multiple technical streams that are responsible for defining the technical strategy and vision for their respective discipline. Our vision within GTS is to provide our employees with a supportive, team-focused environment while providing leading-edge cost-effective technology services and support based on real-time infrastructure that is shared by our respective business lines, requiring adherence to common standards, policies and security.

Corporate Communication & Business Communication Services (part of Digital Workspace Services technical stream) is responsible for Unified Messaging and Collaboration solutions (IM, VoIP telephony, video conferencing, etc.) CCS/BCS is a small dynamic team, managing and providing support in various technologies and implementing services to create an edge for our business.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 20000NPS
Starting date: 2020/12/07
Publication date: 2020/10/26