Middle Office Onboarding CDD Team Leader

Kleinwort Hambros
 London, United Kingdom       Permanent contract        Banking Operations



  • To support Front and Back Office in mitigating operational risk by monitoring adherence to Bank policy and procedure for operational processes.
  • To act as an interface to facilitate operational processes between Front Offices and Back Office, to improve the integrity and completeness of all the transactions and data flows.
  • To ensure a smooth process flow for all clients’ transactions between Front Offices and Back Office on an ongoing basis.


§  To supervise all the day to day functions within the Private Banking MO and to ensure they are run efficiently and that all the Bank’s policies and procedures are followed correctly. To provide the Middle Office Manager – Private Banking, with operational support.

  • To act as an interface to facilitate operational processes between Front Offices and Back Office, to improve the integrity and completeness of all the transactions and data flows.
  • To ensure a smooth process flow for all clients’ transactions between Front Offices and Back Office on an ongoing basis.

§  To ensure the Middle Offices provide added value links between Front Offices and Back Offices beyond the Immune concept

  • To facilitate communication between Back Office and Front Office and ensure information is produced and circulated as necessary
  • To ensure compliance with regulatory requirements and Group policy in Middle Office activities

§  To maintain the Group Middle Office common guidelines, methodology and procedures manual



§  Alert the Private Banking MO Manager of any unusual events detected during Private Banking MO activities.

§  Review and update the Private Banking MO operational procedures and controls, and implement any changes.

§  Assist the Private Banking MO Manager in ad hoc management projects and system enhancement.

§  Ensure, in liaison with BO, that operational processes are rectified if required.

Private Banking MO Supervision

§    Assume responsibility for the day to day work flow within the Private Banking MO Administrator(s), ensure completion of standard regular tasks for the Private Banking MO team and provide cover as necessary for these tasks. 

§  Actively lead the enhancement and automation of MO workflow whilst maintaining resilient capabilities in operational risk at all times

§  Assist the MO Manger with annual appraisals and objective setting

Private Banking Middle Office Functions

Static Data & Client Account Maintenance

§  Account Opening & Amendments checks and validation, pre and post entry onto the Olympic system including approval of low (AML) risk accounts

§  Post Account Opening procedures – Ensure CRMs follow bank procedures post account opening. Confirm Welcome Packs/letters have been sent out to new clients

§  KYC  - Renewal monitoring and administration and providing MI to the FO management


§  Receive copy from compliance of all private banking clients (or any third party) complaints that are linked with Middle Office areas as well as decisions made on how to process them and ensure any procedures are updated

§  Perform all duties in accordance with the principles outlined in the SGPBH Code of Conduct, as well as the policies and procedures relevant to your responsibilities, to ensure that you adhere to a culture that treats clients fairly and focuses on the long term sustainability of client relationships

Management information production (MIS)

§  Produce control related MIS (but NOT the manipulation/interpretation of MIS that is not for control purposes)

Payment validation (including internal transfers)

§  Ensure all payments are made in accordance with the bank’s own policies and procedures.

Trade Validation - Securities, FX

§  Ensure securities trades are in accordance with client instructions and within client risk profile.

§  Perform daily reconciliations between FO and BO

Corporate Action management

§  Monitor all Corporate Actions to ensure all instructions are received by the deadlines

Fees and Conditions

  • Ensure fees are properly applied and provide reports to monitor all fee waivers by the FO.

Retained Mail

§  Check to ensure Retained Mail is kept in accordance with bank policies and procedures and that mandates are in place.

Operations Control

§  Carry out required operational checks for all periodic reports as prescribed in the MO procedures

§  Check that all audits required are completed in a timely manner

§  Perform client residency checks (e.g. USA) for E-Banking

§  Ensure vault contents are reconciled on a regular basis and conduct spot checks to ensure accuracy.

Dashboard Reports

  • Produce monthly dashboard identifying main areas of problems picked up by MO

Client based approach: value added tasks between FO and BO (NB: In this context, “client” means the SGH Front Office business functions)

  • Have regular contact with the Front Office
  • Build sustainable relationships with the Front Office
  • Demonstrate commitment to providing high standards of quality client service in MO activities
  • Achieve given action plans to improve MO activities whilst maintaining resiliency capabilities in operational risk at all times
  • Facilitate ad-hoc requests relating to private banking reporting/ analytics and new product development.

London Cash Handling (Tower Hill only)

  • Exercise control over TH cash services by following Group policies and procedures

Profile Required


§  Individual contributor competencies as defined in the SG Leadership Model

§  Analytical

§  Change Management

§  Communication

§  Knowledge of Products and Services

§  Planning & Organising

§  Relationship Building

§  Reliability

§  Strategic & Commercial Awareness

§  Time Management

§  Experience in working within an Operations and/or Private banking Front Office environment

§  Knowledge of Bank’s policies, procedures and controls

§  MI creation and analysis

§  Good knowledge of the SG Group and its best practices

§  Previous management experience

§  Strong IT skills

§  Knowledge of the Olympic and (Triple A) systems

Why Join Us

People join for the impact they can have on us. They stay for the impact we have on them. A flatter structure offers visibility and exposure beyond that of our competitors, so you know our names, and we know yours. It's personable, human, and inspires success through passion. By encouraging open mindedness and a willingness to share ideas, we have adapted to market changes and thrived through innovation. Bringing words like “hard work” and “dedication” together with “community” and “respect” has enabled us to work collaboratively and build our future together. We call this Team Spirit and it's what makes us different. It's what makes you different.

Business Insight

If you feel you have the required experience and qualifications, then please apply to the SG Resourcing Team, and we will manage your application. At Société Générale, we believe our people are our strength and are core to the success of our business. As such, we search for, recruit and appoint the best available person on the basis of aptitude and ability, regardless of sex, marital or civil partnership status, race, colour, nationality, ethnic or national origins, pregnancy, disability, age, sexual orientation, religion, belief or gender reassignment.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Job code: 20000IWN
Business unit: Kleinwort Hambros
Starting date: 26/10/2020
Date of publication: 15/09/2020
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Middle Office Onboarding CDD Team Leader

Permanent contract   |   London   |   Banking Operations